Community Manager (US HOA)

Job Description - Community Association Manager

Exemplifies a high level of customer service to homeowners within the assigned portfolio of communities. Operates as a key player within the team providing support proactively and consistently to portfolio community managers and communities.

Responsible for tracking and ensuring (in collaboration with the community manager):

- Contracts, budgets, unit files, and other community recordkeeping are current.
- Routine support tasks are carried out, as needed.
- Outstanding work orders/violations relating to their portfolio are closed out or escalated.
- Maintain property information sheets and work with the call center as needed.
- Community mailings are generated with accuracy.
- Maintain Community COIs and work with the resale department.
- Assist with preparing for Board meetings.
- Generate community correspondence on behalf of the team and request assistance from coordinating with the customer service call center, as needed.
- Conduct visits to the property with the manager, if needed.
- Production of newsletters and other value-added services is completed.
- Conduct an annual review of community records.
- Direct administrative assistant duties (mailers and other routine assignments)
- Ensure communications are current and accurate for homeowner retrieval:

Routinely Update Portal Documents and Calendars
--- Board Meetings
--- Community Events
--- Third-party inspections
--- Contract term dates
--- Trash pickup days
--- Projects that impact residents (i.e. parking lot paving, utility shutoff)
--- Elevator certificate expiration/other required compliance deadlines
--- Contract Renewals
--- FHA Renewals
--- Tax due date/budget due date

Skills and Qualifications:

- Experience in professional US-based HOA management preferred
- Exceptional communication skills
- Organizational and computer skills
- Must be very responsive
- Ability to work independently, but also must be able to work in a team environment
- Strong problem-solving skills with acute attention to detail
- Ability to meet tight deadlines and goals
- Amenable to working full time, 40 hours a week - Monday to Friday. US timezone.

Perks:

Full-time regular employment after 5 months of a probationary period
- HMO
- 13th month pay
- VL and SL leave credits
- Statutory benefits following PH Labor laws
- Fully remote role

If interested, you may submit your resume and video introduction using this link: tinyurl.com/Prime-Application-Link (copy and paste the link into your browser if it's not clickable)

Make sure to indicate the position you're applying for. Looking forward to speaking with you soon!

Thank you!