Client Support and Success Specialist

At Vertu Agent we are looking for a Client Support and Success Specialist to ensure that our clients receive exceptional service and are supported throughout their journey. This role involves responding to client inquiries, managing relationships, and helping clients achieve success with our services. The ideal candidate will be customer-oriented, empathetic, and organized.

APPLICATIONS WILL ONLY BE RECEIVED THROUGH THIS FORM:
https://share.hsforms.com/1Mxu09RZVRvG0Ncm0dQo22Qs35xe

Responsibilities:
1. Respond to client inquiries via phone, email, and chat, providing timely and accurate support.
2. Build and maintain strong relationships with clients to ensure satisfaction.
3. Assist with onboarding and training new clients on our products or services.
4. Monitor client progress and proactively address any challenges or concerns.
5. Collaborate with internal teams to enhance the client experience.

Qualifications:
- Bachelor’s degree in Business, Communications, or a related field preferred.
- 1-2 years of experience in customer support or client success roles.
- Proficiency in CRM software and support tools (e.g., Zendesk, Salesforce).
- Strong communication and interpersonal skills.
- Ability to manage multiple clients and prioritize tasks efficiently.

Benefits:
* Competitive salary.
* Professional development and training opportunities.
* Wellness Allowance
* Other