Client Success Specialist

THIS IS A GRAVEYARD SHIFT (Between 11PM to 8/9AM Manila Time)

How to Apply:
- Complete this link Upgrade to see actual info and include:
- Your updated CV/Resume.
- Your updated Portfolio (if available).
- Your brief Video Intro (Loom, YouTube, Vimeo) explaining your suitability for the role

At Agency Bell, we specialize in delivering exceptional digital marketing solutions to our clients. We are seeking a dedicated Client Success Specialist to join our team. This role is pivotal in ensuring that our clients receive outstanding service and achieve their business goals through our offerings.

Job Description:
As a Client Success Specialist, you will be responsible for:
- Managing the end-to-end client success journey to ensure fulfillment of client needs and expectations.
- Proactively preparing and delivering on all commitments made to clients.
- Researching and innovating to enhance the overall client experience.
- Developing detailed proposals and reports based on thorough research findings.
- Promptly and effectively handling incoming support tickets to resolve issues.
- Organize tasks, track progress, and ensure timely completion of projects using project management systems.
- Keeping Service Managers informed on customer trends, issues, and opportunities.
- Collaborating closely with education and agency teams to implement improvements aligned with business goals.
- Analyzing data and trends to provide informed recommendations.
- Demonstrating exceptional written and verbal communication skills.
- Utilizing strong problem-solving abilities to address challenges.
- Proactively identifying and implementing areas for improvement.
- Maintaining a customer-centric approach while adapting to evolving client needs.

Requirements:
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- Proven experience in a client-facing role or customer service position.
- Strong analytical skills with the ability to interpret data and trends.
- Excellent written and verbal communication skills.
- Demonstrated ability to work effectively in a team environment.
- Ability to prioritize and manage multiple tasks simultaneously.
- Proactive and self-motivated, with a strong sense of accountability.
- Passionate about delivering exceptional client service and satisfaction.
- Utilize project management systems such as AirTable

Why Join Us:
* Drive the success and satisfaction of our clients through proactive engagement and support.
* Thrive in a collaborative and supportive work environment focused on client satisfaction.
* Access opportunities to enhance your skills and career development within our dynamic team.

What We Offer:
* Full-time remote position with coordination on Los Angeles PST hours.
* Thrive in a creative and innovative environment where your input in training development is valued.
* Work with a collaborative team that appreciates and recognizes your contributions to employee growth.

Join our team at Agency Bell and contribute to our mission of delivering outstanding results for our clients while fostering a culture of excellence and growth.