Client Success & Operations Manager

About the Role
We’re looking for a highly organized, proactive Client Success & Operations Manager to lead client communication, track progress across projects, and make sure nothing falls through the cracks. This is NOT a basic VA role — this is a leadership seat where you own client success and run internal operations like a boss.

If you love keeping things moving, making sure clients feel supported, and you naturally spot problems (and solve them) before anyone else notices — you’ll thrive here.

What You’ll Do (Daily & Weekly)
? Manage daily client check-ins — review updates, follow up if they go quiet, and spot red flags early.
? Track all client progress using tools like Notion, Google Sheets & Slack.
? Join client calls, take notes, and update project trackers with clear next steps.
? Be the bridge between clients and our team — making sure deliverables get done on time.
? Manage the hiring process for both our internal team & clients — from posting jobs to pre-screening candidates.
? Stay on top of our Asana project board and follow up with teaUpgrade to see actual infombers if anything gets delayed.
? Proactively identify bottlenecks and bring solutions, not just problems.

Skills You Must Have
Exceptional English communication (written & spoken)
Strong organizational skills — you naturally keep things in order
Experience with client success or account management
Familiar with tools like Slack, Notion, Asana, Google Sheets
Comfortable owning projects — you don’t wait to be told what to do
Able to handle direct feedback (we move fast and don’t sugarcoat)

This Role is Perfect for You If:
? You LOVE managing moving parts and keeping people accountable.
? You enjoy working directly with clients and making sure they feel supported.
? You’re comfortable running the show when it comes to follow-ups, deadlines, and check-ins.
? You like having clear ownership — knowing this is YOUR lane to lead.
? You don’t need constant reminders — you naturally stay on top of what needs to happen next.

Hours
? Full-time (30-40 hrs/week)
???? Work hours: 10 AM - 3 PM EST core hours + flexibility to manage the rest

How to Apply
Send an email to Upgrade to see actual info with the subject line: Client Success & Ops Manager - [Your Name]
In your email, include:
A quick video intro (under 2 minutes) explaining why you’re a great fit [MUST BE A NEW VIDEO]
Your resume.
Examples of any past work related to client success, operations, or project management.
Your favorite system or tool for keeping projects organized (and why you love it).

???? Important: Only apply if you’re ready to own this role — we don’t micromanage here. If you thrive with clear responsibilities, regular feedback, and room to lead, we want you.