Client Success Manager with Basic Social Media Management

?????????COCONUT VA IS HIRING!?????????
VA Role: Client Success Manager with Basic Social Media Management
Job Code: 20492
????Rate: $9.50-15 USD / hr

?Check if you qualify here: https://bit.ly/cva-pqtest
IMPORTANT: If you qualify, kindly indicate the job code on item # 8 on the application form.

????RESPONSIBILITIES:
- Take full ownership of assigned client accounts, ensuring all deliverables are met.
- Lead client communication, including regular updates, feedback collection, and strategic discussions.
- Collaborate with internal teams to ensure client requirements are understood and executed.
- Analyze client performance metrics and provide actionable insights.
- Facilitate the content calendar approval process and iterate on content calendars based on client feedback
and performance.
- Create content calendar drafts and ensure they align with client goals.
- Distribute finalized content calendars to stakeholders and update client files.
- Run client strategy meetings, including presenting insights, facilitating discussions, and driving strategic
direction.
- Develop strategies for account growth, retention, and upselling opportunities.
- Mentor junior team members (e.g., Account Coordinators) to build a scalable team.
- Create or edit the content strategy deck during onboarding or quarterly updates.

????NON-NEGOTIABLES:
- Good Communication skills (oral and written)
- Pro-active and can work well even if unsupervised
- Adept in using Google Workspace
- Has experience with Social Media Management

Associated SOPs:
- Client Communication Best Practices
- Strategic Account Growth Planning
- Client Performance Reporting and Insights
- CRM and Task Management for Accounts
- Monthly Client Performance Reviews
- Content Calendar Approval and Iteration
- Content Calendar Draft Creation
- Content Calendar Distribution and File Updates
- Running Client Strategy Meetings
- Client Feedback Integration
- Content Strategy Deck Creation/Editing

Industry/Tools Experience: Slack, Glide apps (basic and customized CRM), metricool (socmed tool), google trends (analytics), YouTube, chatgpt, Googleworkspace

?Availability: 20 hours/week | (2 hrs in the morning, 2 hrs afternoon - 8-10am EST; 2-5PM EST)

?Check if you qualify here: https://bit.ly/cva-pqtest

IMPORTANT: If you qualify, kindly indicate the job code on item #8 on the application form.

Thank you! Looking forward to your applications!