Client Success Manager

Join the Team!

Are you passionate about helping e-commerce brands succeed and love building strong customer relationships? A leading customer support platform for e-commerce, is looking for a dynamic Customer Success Manager (CSM) to join our growing team.

As a CSM, you will play a key role in ensuring our customers get the most out of our platform, helping them drive their business goals and achieve long-term success. If you thrive on problem-solving, enjoy collaborating with cross-functional teams, and are a pro at making customers feel supported, this might be the perfect role for you!

What You’ll Do:

Onboard and train new customers to help them unlock the full potential of the company.
Build strong relationships with key stakeholders and become their trusted advisor.
Monitor customer health, proactively addressing issues to ensure retention and satisfaction.
Advocate for your customers by working with our product and development teams to relay feedback and suggestions.
Drive account growth by identifying opportunities for upsells and cross-sells.
Track customer success metrics and use insights to inform strategies and best practices.

What We’re Looking For:
3-5 years of experience in customer success, account management, or a related role (SaaS or e-commerce experience preferred).
Excellent communication skills and a customer-centric approach.
Experience with customer support tools like Gorgias, Zendesk, or Intercom is a plus.
Familiarity with CRM systems (Salesforce, HubSpot) and the e-commerce ecosystem (Shopify, Magento, BigCommerce).
Ability to manage multiple accounts, prioritize, and solve problems effectively.

What We Offer:
Competitive salary with performance-based incentives.
Growth opportunities in a fast-paced and innovative environment.
Work-life balance – paid time off and support for a healthy lifestyle.

Ready to Make a Difference?

Apply today and join a customer-centric team at the forefront of e-commerce innovation! Together, we’ll help brands deliver exceptional customer experiences.