Client Success Manager

Overview:
Influint’s mission is to empower creators to do what they love. We put community above all else; we’re building a team of passionate individuals with whom our creator and brand clients can place their trust, feeling confident that they will receive expert guidance, precision execution, and white-glove service.

Through our Talent Division, we represent 90+ Influencers across YouTube and Instagram, offering a 360-degree business management and administration solution. We invest heavily in helping our clients to increase their revenue through branded content, while simultaneously identifying latent opportunities for increased growth - both in audience and in revenue.

Role:
As Client Success Manager, you will help maintain the success of Influint clients (creators and brands), leveraging your expertise and communication skills to execute complex campaigns and ensuring over delivery against KPIs, consistent reporting, and high client satisfaction.

Responsibilities:
Talent Division
Support in the execution of brand partnerships hand-in-hand with influencer clients.
Protect our creators by ensuring brand partners operate in line with market standards and contract definitions.
Facilitate timely communication with talent and brands, addressing any question or concerns with courtesy.
Build rapport amongst creators in the Influint ecosystem.
Manage influencer identification process, researching influencers that would be a good fit for the Influint roster.
Directly report to the founder and CEO, offering administrative support as needed.

Job Qualifications:
Minimum Qualifications:
Service-Oriented: Excellent communication skills with a willingness to go above and beyond for Influint clients.
Entrepreneurial: An eagerness to learn and grow within the role and the organization.
Independent Self-Starter: If there are no immediate duties to be completed, you’ll find one; anticipate the needs of both internal and external stakeholders; start personal projects; adapt to help the organization achieve its goals.
No “Yes” Men: There is no right way. If you think our processes are broken, we want to hear your recommendations.
Open-Minded: We are growing, and with this growth comes evolution. Candidates will show an open-mindedness in shifting roles and responsibilities as organizational priorities change over time.

Preferred Qualifications:
At least one year working with influencers.
Deep knowledge of the social ecosystem.
Extensive experience with Google Drive (Sheets, Docs, Slides).
An established network of brands and/or influencers with whom Influint can partner.