Client Services Manager

MegaRhino is on the hunt for a Client Services Manager who’s not just great with clients—but a true leader who ensures our Account Management team is firing on all cylinders. This role is for someone who thrives on driving client growth, maintaining strong relationships, and making sure no detail slips through the cracks.
What You’ll Own

Lead & Elevate the Account Management Team – Ensure we are always one step ahead in client satisfaction, proactive problem-solving, and delivering results.
Keep Communication Flawless – No email goes unanswered, no response goes out late, and no message leaves room for misinterpretation.
Set the Bar for Excellence – Proofread everything twice (or three times). Every email, report, and recommendation should be crisp, clear, and top-tier.
Handle the Tough Stuff – Guide the team in crafting responses to complex client questions and situations. Confidence, clarity, and precision are key.
Ensure Clients See Results – Our clients work with us to grow—this role makes sure we’re moving the needle, not just maintaining the status quo.
Spot the Gaps & Improve the Process – Identify inefficiencies, propose smarter workflows, and make sure the team is operating at peak performance.
Maintain High-Touch Client Relationships – Our clients expect a premium experience. You’ll ensure they get it—every time.

What Makes You a Fit
Proactive Leader – You don’t wait for things to go wrong—you prevent them.
Extreme Attention to Detail – Typos, missing information, or vague emails? Not on your watch.
Amazon Experience (Strongly Preferred) – If you’ve managed Amazon clients before, you’ll have an edge.
Exceptional Communicator – Whether it’s with a client, a teammate, or in a high-stakes email, you know how to get the message across in English.
Process-Oriented Thinker – You see inefficiencies and immediately start mapping out a better way.
Driven by Excellence – "Good enough" isn’t in your vocabulary. You hold yourself and the team to the highest standards.

Key Competencies
1-2 years of experience in a supervisory role.
Amazon experience is strongly preferred but not required.
Excellent organizational skills and attention to detail.
Familiarity with e-commerce platforms, especially Amazon, is a plus.
Advanced familiarity with AI.

Why Join Us?
Career Growth: Opportunity for promotion to an Account Manager role based on performance.
Work from Anywhere: Enjoy the flexibility of remote work—just have a reliable internet connection.
Engaging Team Culture: Connect with colleagues through online gatherings, game nights, and yearly retreats to foster team spirit.
Work-Life Balance: We value personal time and offer flexible schedules to fit your lifestyle.
Supportive Environment: Join a collaborative team in a growing industry.
Continuous Learning: Access learning and development opportunities to level up your skills.
Competitive Salary & Benefits.
Paid Time Off (PTO), Holiday Pay, and 13th Month Pay.

How to Apply
Submit Your Application via Email:
Subject Line: "Client Services Manager [Your Name]"
Include three things in your email:
Resume – Highlight your customer service, management, and e-commerce experience.
Cover Letter – Explain why you're a great fit for this role.
Video Submission – Share a 2-minute video answering: "Tell us about a Upgrade to see actual infont when you proved you're exceptional at what you do—something you're proud to look back on." Explain it like you're talking to your mom—genuine and personal. Share the video via a link (YouTube unlisted, Google Drive, or Dropbox).

Email Your Application to: Upgrade to see actual info

Interview Process
All shortlisted candidates will be scheduled for an interview and given a written assessment.
??This is a leadership role where you’ll set the tone for quality, professionalism, and results across the entire Account Management team.

If you’re ready to help MegaRhino continue delivering world-class service, let’s talk.