Client Service Coordinator (Sales)

Are you a high-performing sales, customer service professional who thrives on building relationships, understanding client needs, and closing high-value deals? Do you want to be part of a firm where your ability to connect with people, provide real solutions, and drive results is valued and rewarded???

This is a fully remote position. The right candidate must be bilingual (English & Spanish) to effectively engage with our diverse client base and be able to work 8:30 - 5:30 Monday - Friday EST and weekends when necessary.

About?Elderly Care Law Firm:?

At Elderly Care Law Firm, we are not just providing legal services—we are offering families peace of mind, security, and guidance as they navigate estate planning, Medicaid planning, probate, and veterans’ benefits.??

Our ideal Client Services Coordinator understands that sales is about trust, integrity, and truly serving people’s best interests. We take immense pride in our work and are committed to delivering exceptional legal services in the realm of elder law.?

Why Join Us??

Dynamic and supportive team environment that encourages collaboration and growth.?

Join a firm that strives to create fulfilling and rewarding work experience for all teaUpgrade to see actual infombers.?

Take advantage of continuous learning opportunities and clear paths for career advancement.?

We embody a culture of positivity, dedication, loyalty, proactiveness, tactfulness, and effective communication with our clients and internal team.?

Enjoy an attractive salary and comprehensive benefits package that reflects your experience and dedication.?

Compensation, Benefits and Schedule:

Competitive base salary of $900/month plus performance-based incentives.?

Comprehensive benefits package includes 13 paid holidays, 15 days paid time off, health insurance allowance.?

The Right Person Will Align with Our Core Values:??

Positivity – Bringing a solutions-focused, upbeat attitude to every client and colleague interaction.??

Dependability – Following through with clients and ensuring they feel supported every step of the way.??

Initiative – Taking ownership of the intake and sales process, identifying opportunities, and finding ways to improve.??

Attentive Communication – Ensuring clients feel heard, valued, and informed.??

Service-Mindedness – Selling with integrity, always prioritizing the client’s needs and best interests.??


What You’ll Be Doing:??

Building Strong Client Relationships – Conduct initial phone intake process. Engage with new potential clients to understand their unique legal needs and educate them on our firm’s services. Timely respond to all client communications.?

Guiding Clients Through the Sales Process – Act as a trusted advisor, explaining complex legal solutions clearly, reassuring, and compelling. Engage with prospective clients, helping them understand our services and how we can assist them, without providing legal advice.?

Managing and Converting Phone Leads – First point of contact with new clients calls. Provide outstanding customer service and follow up. Maximize and maintain a high conversion rate from Inquiry to Client Solutions Consultation.??

Handling High-Value Consultations – Confidently speak with clients about estate planning, Medicaid planning, probate, and veterans benefits to help them see the value in working with our firm.??

Tracking and Meeting Sales Goals – Use our CRM and case management system to manage leads, follow-ups, and ensure smooth client onboarding.??

Grow Firm Business - Develop and nurture relationships with existing clients, facilities, referral sources, and other potential partners, promoting our services.??

Communicate and Work Together with Client Solutions Specialists to ensure a seamless handoff and exceptional client experience from the initial phone intake to formal consultation, maintaining client confidence and satisfaction. Troubleshoot concerns, answer questions, and ensure that every client interaction is positive and professional.?

? In accordance with ethical rules governing attorneys, this teaUpgrade to see actual infomber will Not?provide legal advice, quote a fee that has not been authorized by an attorney, or sign an engagement agreement with a client.?

?
To thrive in this role, you should possess the following qualifications:??

Sales Experience:?Must have 2 years proven successful experience in selling, ideally in a consultative sales role where the focus is on educating and empowering clients. Possess a natural reasoning ability versus a robotic approach.?

Education: 2+ years// Education: HS Diploma?

Bi-lingual English and Spanish: Ability to communicate clearly verbally and in writing with clients and colleagues. Complete a language proficiency assessment.?

Empathy and Compassion:?A genuine ability to connect with people, show understanding, and provide comfort during challenging times.?

Excellent Communication Skills:?Strong verbal and written communication skills, with the ability to articulate complex ideas clearly and empathetically. (doesn’t speak in absolutes). Set proper client expectations.?

Active Listening Skills:?Highly skilled in active and dynamic listening, ensuring clients feel heard and understood. Able to listen and guide clients towards a sale.?

Task and Goal Driven: Able to consistently and accurately multitask. Prefer experience in a competitive sport.?

Relationship Building:?Demonstrated ability to interact with diverse personalities and build long-term, trusting relationships.?

Closing Skills:?A track record of successfully closing sales by helping clients recognize the urgency and value of services offered.?

Adaptability and Positivity:?Ability to maintain a positive attitude and adapt to changing circumstances, whether it’s a busy Monday morning or a late Friday afternoon.?

Tech Savviness:?Proficiency in using cloud-based software and a willingness to quickly learn new technologies. Efficiently utilize CRM system, provide great notes and follow up. Manage Intake in-box.?

Team Player:?A collaborative mindset with a can-do attitude, respecting procedures, and supporting Intake and Company goals. Action and values align with company core values.?

Ambition and Drive: A self-starter with the fire to excel and a strong desire to make a meaningful impact in the lives of others. Go the extra mile.?

Dependable, Independent Worker: Prefer 2 years of successful remote work experience. Assume accountability to company and success and meeting goals. Meet all deadlines.?

Conduct Video Calls as Needed with Client and/or Team: Professional appearance and presentation consistent with company policies and core values.?

Reliable, Secure Internet and Laptop: All work will be done on secure virtual desktop.

PLEASE INCLUDE A SHORT 2-3 MINUTE VIDEO TELLING US TELLING US A LITTLE ABOUT YOUR SALES AND CUSTOMER SERVICE EXPERIENCE.