Client Relations Manager

Position Summary
As the Client Relations Manager at DiLucci CPA Firm, you will play a key role in building strong client relationships and delivering an exceptional client experience. You will proactively engage with clients to assess their needs, guide them through onboarding, and qualify potential clients to ensure a great fit. By addressing concerns with professionalism and care, you will help resolve conflicts while identifying opportunities to offer tailored services that support client success. Additionally, you will upsell existing clients by recommending value-added services that align with their needs and goals. You will also collaborate with teaUpgrade to see actual infombers to enhance client communication and satisfaction, creating a seamless and positive experience.

About DiLucci CPA Firm
DiLucci CPA Firm is a Dallas-based accounting firm dedicated to empowering individuals and business owners through expert tax, accounting, and tax resolution services. We prioritize long-term client success by delivering high-quality, cost-efficient, and value-driven solutions. Our team is committed to helping clients navigate complex financial matters with confidence, ensuring sustainable growth and financial well-being.

Role Performance Objectives
Engage with clients regularly to assess needs and gather feedback.

Ensure a seamless onboarding process for new clients.

Address client concerns promptly and professionally to enhance retention and trust.

Qualify potential clients to align with the firm’s services.

Identify opportunities to upsell relevant, value-added services.

Maintain a deep understanding of the firm's offerings to provide tailored solutions.

Resolve client concerns effectively to maintain long-term relationships.

Implement strategies to improve client satisfaction and reduce churn.

Collaborate with internal teams to ensure a cohesive client experience.

Track and report key client relations metrics, including retention and satisfaction rates.

Capabilities / Key Competencies

Must have advanced communication skills in english and sound Americanized

Comfortable in a fast-paced environment.

Quick to learn and adapt to new processes.

Excellent communication skills, both verbal and written.

Strong phone skills with a professional and friendly demeanor.

High energy, positive attitude, and approachable personality.

Comfortable navigating technology and using various client management tools.

Experience
Bachelor’s degree required.

2+ years of experience in a client-facing role is required.

Sales experience is a plus.

In your application please include a 3-5 min video sharing why you would be a good fit and little about yourself. Please do not read off of a script. All applications without a video will be disqualified