Client Management Virtual Assistant

We are seeking a proactive, detail-oriented Client Management Virtual Assistant to support our digital marketing agency by managing client communications and administrative tasks. You will serve as the critical link between our clients and our fulfillment team, ensuring prompt and professional interactions. This role is ideal for someone with a background in marketing, ads, and pay-per-click who enjoys interacting with clients and has a passion for the outdoors.

This part-time role requires availability during full U.S. business hours to ensure timely client support..

Job duties and responsibilities:

1. Client Communication:
- Manage and respond to client emails promptly (ideally within one to two hours).
- Handle phone calls and digital communications with professionalism and clarity.
- Serve as the intermediary between clients and the internal fulfillment team, ensuring accurate and timely
communication.

2. Administrative Support:
- Assist in scheduling and coordinating virtual meetings and calls.
- Maintain and update client records and communication logs for seamless operations.

3. Digital Marketing Support:
- Provide foundational support for inquiries related to Meta Business Suite and Google Ads.
- Recognize when to escalate technical questions to specialists, ensuring clients receive expert guidance.

4. Onboarding & Follow-Up:
- Participate in a comprehensive onboarding process, including training on best practices, preferred software, and
communication style guidelines.
- Contribute to weekly goal setting and participate in follow-up calls as needed.


Qualifications:
- Must be available during full U.S. business hours to support client needs.
- Excellent written and verbal English skills.
- Ability to manage multiple tasks and respond to client communications in a timely manner.
- Basic understanding of Meta Business Suite and Google Ads is required.
- Prior experience in marketing, digital advertising, or pay-per-click campaigns is essential.
- An outgoing personality is a bonus, especially if you enjoy outdoor activities.
- Comfortable with acknowledging knowledge gaps and seeking assistance from specialists when needed.


If you believe you're a strong fit for this position, please respond with the following:

1. A link to your resume in PDF format.

Your resume should include your contact details, a recent professional photo, and a summary of your work
experience, emphasizing tasks relevant to this role.

2. A screenshot of your PC specifications and internet speed,

3. Your WhatsApp number for easy communication.

To ensure you've read this message carefully, please include the word "CLIENTVA" in the subject line of your email.

We look forward to reviewing your application!