Cleaning Coordinator

WHO WE ARE

Haven Vacation Rentals is a fast-growing property management company dedicated to serving property owners of East Tennessee. Before diving into the role itself, here’s what we think you should know about us:

1. We Value Our Team: Whether you've been with us for a day or a year, we show every team member the same level of respect and support.

2. We Prioritize Well-being: We believe in working efficiently to avoid burnout, constantly refining our processes so that our work environment is enjoyable and supportive, even as we grow quickly.

3. We’re More Than Just Colleagues: At Haven, we view our team as friends and family. We’re here to support each other both professionally and personally, and we’re invested in your well-being inside and outside of work.

4. We Believe in Blessing Others: A core value at Haven is to positively impact those we work with, from our team members to our clients and vendor partners.

JOB SUMMARY

Haven Vacation Rentals is seeking a Remote Cleaning Coordinator to join our team. In this role, you’ll be instrumental in ensuring our properties are clean, well-maintained, and ready for guests by coordinating with our Cleaning Manager, cleaning vendors, and guest services team.

Key Responsibilities
• Scheduling and Coordination: Manage scheduling requests from property owners, guests, and internal teams, ensuring clear and timely communication with cleaning vendors.
• Issue Resolution: Proactively communicate cleaning-related issues reported by guests or team members to vendors using Slack and phone communication.
• Operational Oversight: Monitor daily cleaning tasks within Breezeway to confirm tasks are completed and documented accurately.
• Maintenance Reporting: Log maintenance needs to be reported by cleaning vendors to ensure prompt attention to property upkeep.
• Onboarding & Offboarding Support: Work with our Onboarding team to set up linen plans and initial cleans for new properties and coordinate offboarding steps as needed.
• Process Improvement: Support ongoing documentation and refinement of Haven’s cleaning processes.
• Performance Tracking: Assist the Cleaning Manager in pulling weekly cleaning reports to prepare for vendor performance meetings.

Tools & Software Expertise
• Hostaway - Subject Matter Expert
• Slack - Subject Matter Expert
• Breezeway - Subject Matter Expert
• Google Drive
• ClickUp
• SuiteOp

What We’re Looking For
• Strong organizational and communication skills
• Ability to work independently, multitask, and adapt to a dynamic workload
• Proficiency with Google Suite (or Microsoft Office)
• A reliable internet connection and computer setup
• High fluency in both written and spoken English (mandatory)

No prior experience in property management or Airbnb is required. However, fluency in English is essential for clear and effective communication.

HOURS AND COMPENSATION

You will be working EST hours, 9 am to 6 pm, Monday-Friday. The starting salary for this role is $700/month, with the potential for increases based on performance.

HOW TO APPLY

If you feel this position aligns with your skills and values, please fill out the application linked below. Only applications submitted through the provided link will be considered.

https://forms.clickup.com/30988835/f/xhph3-194637/2ACYCVA7FPLVY8B2TT