Cleaning Company Operations Manager (Excellent English Skills Required)

WE ARE LOOKING FOR A CLEANING COMPANY OPERATIONS MANAGER WITH EXCELLENT ENGLISH SPEAKING SKILLS!!

PLEASE READ THE POST THOROUGHLY, APPLICANTS WHO WON'T FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED.

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Company Overview
Our client operates a growing short-term rental cleaning business managing 125+ cabins across Sevier County, TN. The business has expanded rapidly, with a strong emphasis on streamlined operations, exceptional communication, and excellent service delivery to clients and cleaning teams.

Role Overview
The Cleaning Company Operations Manager will act as the primary point of contact between cleaners, property owners, and maintenance teams, ensuring smooth day-to-day operations. This role involves overseeing ongoing issues during cleaning schedules, relaying property updates, and finding quick solutions to client and cleaner concerns.
The ideal candidate will be hyper-organized, proactive, and capable of following clear procedures while taking initiative where needed. The ideal candidate must have excellent written and verbal English communication skills.

Key Responsibilities:
- Communication Management: Serve as the main point of contact between cleaners, property owners, and maintenance personnel.
- Problem Solving: Evaluate property issues (e.g., hot water, early check-ins) by troubleshooting and escalating to the maintenance team or owner as needed.
- Scheduling Oversight: Monitor and adjust weekly cleaning schedules when unexpected changes occur (e.g., cleaners calling out sick).
- Operations Monitoring: Address real-time issues during the cleaning process to ensure properties are cleaned and ready by 4 PM.
- Coordination with Teams: Relay cleaner updates to property owners, ensuring accurate and professional communication.
Service Standards Compliance: Ensure all cleanings adhere to company protocols and troubleshoot delays or deficiencies promptly.
- Maintenance Coordination: Communicate property issues to maintenance providers or property owners to ensure swift resolutions.
- Process Improvement: Identify and document potential operational gaps to streamline workflows further.

Key Qualifications:
- Proven experience in operations, coordination, or scheduling roles, preferably in short-term rentals (Airbnb, VRBO) or hospitality.
- Strong ability to follow standard operating procedures (SOPs) while taking initiative to solve issues independently.
- Exceptional organizational skills with an eye for detail and accuracy.
- Excellent written and spoken English with familiarity in common terms (e.g., appliances, plumbing issues).
- Ability to manage multiple priorities, work under pressure, and ensure time-sensitive tasks are completed efficiently.
- Experience working with scheduling tools and software (e.g., VR Scheduler, iCal) is a plus.
- Strong communication and customer service orientation to handle property owner and cleaner inquiries professionally.
- Familiarity with short-term rental cleaning processes and turnaround constraints (10 AM - 4 PM time block).

Work Schedule:
Full-Time: Thursday to Monday, U.S. business hours (EST).
Flexibility to respond promptly during cleaning hours (9 AM to 5 PM).

Salary Range:
$1,200 - $1,600/month (based on experience).