Chat Support

I’m looking for a reliable, proactive individual to join my team as a part-time Chat and Email Support Specialist. In this role, you’ll provide friendly and responsive support to our new customers, guiding them through their onboarding process. A good level of English communication over messages is a must.

Responsibilities include:

1. Welcome New Customers: Using our WhatsApp account, you’ll reach out to new customers listed in our Excel table. For each new customer, you’ll send a personalized welcome message, answer any questions about the next steps, and track responses in our table.

2. Follow-Up Messages: If customers don’t respond or complete necessary steps, you’ll follow up with one or two reminder messages, helping keep them on track.

3. Respond to Customer Inquiries: For any questions that come in via WhatsApp, you’ll provide clear and helpful responses, ensuring each customer feels supported.

4. Email Support: You’ll also handle a small volume of emails (3-5 per day), providing responses and solutions as needed.

5. Once a customer completes their account setup, they’ll send you a link, which you’ll record in the Excel table to ensure everything is tracked accurately.

I receive a lot of bot messages, so please start your message with csph so I can filter you out.

What We Offer:

Flexible hours, starting with 2-4 hours/day to assess workload, with potential for more as we grow.
Comprehensive training on our processes and tools.
An opportunity to work in a supportive, dynamic environment and be an integral part of our project’s growth.

If you’re organized, customer-focused, and have strong written English communication skills, we’d love to hear from you!