Cash Application Specialist

Job Description:



ESSENTIAL PURPOSE OF THE JOB

To post cash and maintain clean records of the same for both our internal and external customers.



MINIMUM REQUIREMENTS:

Work experience should include 3+ (minimum) years of demonstrated success in Cash Applications, Customer Service, and general administration
Strong proficiency in Excel critical
High level of initiative and ability to prioritize workload
Must be able to meet deadlines and maintain a positive attitude
Ability to work independently with minimal supervision.
Superb written and verbal communication skills
Confidence and ability to manage multiple projects
Strong team player

RESPONSIBILITIES:

Must have working knowledge of EXCEL- to include pivots/v-lookups
Must have experience with high-volume cash application and discrepancy resolution
Research, review, and apply properly all unapplied cash receipts daily to ensure timely posting of customer payments
Daily Excel download of ACHs via the banking system for same-day posting to customer accounts, etc.
Knowledge of Lockbox (Expert AR AI Systems) for same-day payment validations.
Daily processing of customer credit cards and monthly recurring customer list.
Process and upload daily check deposits from 37 regional support centers to customers' accounts.
Work with collection team and regional support centers to notify of customer short paid/dispute of services noted on remittance.
Research unidentified payments for proper posting; notify the collection team to obtain remittance details from external customers.
Review and process credit application requests/tickets from the collection team.
Process and submit to A/P requested customer overpayment or error refunds and required supporting documentation.
Meet defined department goals and activity metrics.
An effective listener who gathers facts and communicates a course of action.
Work independently and within a team on ad hoc projects as assigned
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.


To complete the processing of your application, please fill out this form.
https://bos.bamboohr.com/careers/57?source=aWQ9MTU=


DEVICE REQUIREMENTS:

At least iCore 5, Ryzen 5 or higher processor with 16GB RAM
Dual Monitor
Noise-canceling headset
Camera