Call Center Supervisor

Job Description:

We are seeking a dedicated and experienced Call Center Supervisor to oversee our Filipino appointment setting agents. The ideal candidate will ensure that our agents perform at their best, adhere to our core values, and achieve our lead generation goals.

Key Responsibilities:

- Supervision and Leadership: Lead and manage a growing team of Filipino appointment setting agents, providing guidance, support, and motivation.
- Performance Monitoring: Track and analyze the performance of appointment setting agents, ensuring they meet or exceed their targets.
- Training and Development: Develop and implement training programs to improve the skills and effectiveness of the team.
- Quality Assurance: Monitor calls for quality assurance purposes, ensuring adherence to company standards and scripts while providing feedback for improvement.
- Reporting: Prepare regular reports on team performance, challenges, and opportunities for improvement.
- Problem Solving: Address and resolve any issues or conflicts within the team promptly and effectively.
- Communication: Maintain open and effective communication with team members, management, and other departments.

Qualifications:

- Experience: Minimum of 3 years of experience in a supervisory role within a call center environment, preferably in the home improvement industry.
- Skills: Strong leadership, communication, and interpersonal skills. Proficiency in call center software and CRM systems.
- Education: Bachelor's degree in Business, Management, or a related field is preferred.
- Core Values Alignment: Demonstrated ability to embody and promote our core values—Quality and Excellence, Grit, Celebrate, Fear Not, and Live with Grace.

How to Apply:

If you are passionate about leading a team to success and aligning with our values, we would love to hear from you. Please submit your resume and a cover letter via email to johnt@homepridebath.com with the subject line “Cintalante" detailing your relevant experience and why you are a good fit for this role.