Call Center Operations Team Lead with Zoho CRM and Ring Central Expertise

We are a dynamic and innovative organization committed to excellence in customer experience. We are seeking a skilled and motivated Team Lead with a strong background in administrative and call center operations and expertise in Ring Central and Zoho CRM to drive efficiency and support our growing team.

Responsibilities:

Lead and oversee the administrative team to ensure smooth daily operations involving follow ups with government entities and agencies.

Manage and optimize Ring Central to streamline workflows, ensure data accuracy, and enhance reporting capabilities.

Develop and implement efficient administrative processes to support business objectives.

Train and mentor team members on best operations practices and usage of Ring Central.

Collaborate with cross-functional teams to align administrative efforts with company goals.

Monitor and analyze key performance metrics to identify opportunities for improvement.

Handle confidential information with discretion and professionalism.

Ensure compliance with company policies and procedures.

Qualifications:

Proven experience in a leadership role, managing administrative operations.

Extensive knowledge and hands-on experience with Ring Central and Zoho CRM.

Excellent organizational and multitasking skills with attention to detail.

Strong problem-solving abilities and analytical mindset.

Exceptional communication and interpersonal skills.

Ability to work during US Working hours.

How to Apply:
If you are a results-driven professional with expertise in Ring Central and Zoho CRM and a passion for leading administrative teams, we want to hear from you! Please send your resume and a cover letter detailing your relevant experience.

Join us and be a part of a team that values innovation, collaboration, and excellence!