CUSTOMER SERVICE (MANAGER) |SHOPIFY | FASHION DROPSHIPPING | DISPUTES

Dear Candidate,

We run a multi-store eCommerce dropshipping business across various countries and are looking for a Dispute Manager to join our team. This role offers long-term growth opportunities for those who take initiative and contribute positively to our company.

As a Dispute Manager, you will oversee our support team, improve processes, and ensure that our customers receive top-tier service. You’ll work within a structured system, making it easy to manage once you understand the workflow.

Required Platform Knowledge:
- Shopify (eCommerce platform)
- Slack or Upgrade to see actual info (internal communication)
- DeepL (for translation)

Your Responsibilities:
- Managing the customer support team and ensuring smooth daily operations
- Handling escalated customer complaints, refunds, and chargebacks
- Monitoring and reporting on disputes, refunds, and customer feedback trends
- Improving support processes and contributing to SOPs & training materials
- Ensuring timely responses (within 3 hours) to all customer inquiries
- Training and leading customer service representatives
- Maintaining a high level of professionalism and efficiency in all interactions

What We Offer:
- $3 - $5 per hour depending on experience, which can grow if you've proven yourself
- Video training & SOPs to guide you
- Direct access to the Leadership Team for support
- Opportunity for long-term career growth

Who We’re Looking For:
- Fluent in written and spoken English (MUST)
- Minimum 2 years of experience managing a customer support team (MUST)
- Experience handling fashion dropshipping customer service & refunds (MUST)
- Strong knowledge of chargebacks & PayPal disputes (MUST)
- Ability to train, mentor, and lead a team of agents (MUST)
- Experience in creating reports on disputes, refunds, and high-risk products (Preferred)
- Available 7 days a week (MUST)
- Flexible to work in both NY and EU time zones (MUST)
- Available full-time (40-50 hours per week) and ready to start immediately (MUST)

Application Requirements:

To be considered, you must:
1. Start your application with "TANZANIA" (to confirm you read this listing).
2. Answer the following:

- Do you have experience with fashion dropshipping & Shopify? (Do not apply if you don’t.) Explain
- Do you have experience with ReAmaze? Or another ticketing software, which one?
- Have you managed chargebacks & PayPal disputes? Explain
- Have you trained and led a customer support team? Explain
- Have you created detailed reports on disputes, refunds, and high-return products? Explain
- Are you available 7 days a week?
- Are you flexible to switch between US / EU time zones if needed?
- Your hourly rate?
- The interviews will be done Monday between 12 PM CET - 3 PM CET, are you available?


3. Attach your up-to-date CV showing your experience in fashion dropshipping customer support management.

Applications without this will not be considered.

We look forward to your application!

Thank you.