CUSTOMER SERVICE (FULL TIME OPPORTUNITY)

QuietLab, where A-Players Thrive.

At QuietLab (getquietlab.com), we are on a mission to reinvent the way people sleep through cutting-edge anti-snoring and sleep solutions. Launched at the beginning of 2024, we have scaled our brand to multiple seven figures per month—and growing. We seek passionate, driven individuals to join us on this fast-paced, high-growth journey.

About the Role:
We are seeking a proactive and customer-focused Customer Service Representative to deliver outstanding support across various communication channels. In this role, you will ensure customer satisfaction by addressing inquiries, resolving issues, and providing knowledgeable assistance about our products and services via email and social media

Key Responsibilities:

Customer Support: Respond promptly and professionally to customer inquiries through email and other channels.

Social Media Moderation: Monitor and engage with customer interactions across social media platforms by responding promptly and professionally to comments and messages.

Issue Resolution: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Escalate complex issues when necessary.

Order Assistance: Manage order-related concerns such as tracking updates, cancellations, returns, and exchanges.

Product Expertise: Stay well-informed about QuietLab’s products to provide accurate recommendations and guidance.

Process Enhancement: Identify common customer concerns and propose improvements for smoother operations.

Macro Creation: Proactively participate in creating and updating macros to streamline customer service processes.

Feedback & Suggestions: Raise concerns and suggest process improvements on a weekly basis to enhance operational efficiency.

Customer Satisfaction: Proactively respond to customer inquiries and ensure timely follow-ups to maintain high satisfaction levels.

Accurate Documentation: Maintain detailed records of customer interactions and resolutions.

Team Collaboration: Partner with internal teams by communicating effectively with logistics, marketing, and product development to address customer needs efficiently.

Your Qualities:

Customer-Centric Mindset: Passionate about delivering excellent service and creating positive customer experiences.

Strong Communication: Excellent written and verbal communication skills.

Problem-Solver: Approaches challenges with creativity and a solution-oriented mindset.

Detail-Oriented: Meticulous about accuracy in customer interactions and data entry.

Collaborative Spirit: Works well in a team environment while taking ownership of tasks.

Adaptability: Thrives in a dynamic, fast-paced work setting.

Professional Conduct: Maintains a high level of professionalism, respect, and empathy in all customer engagements, ensuring every interaction reflects genuine care and understanding.

Proactivity: acts without being told what to do. Frequently brings new actionable ideas to the table.

High standards: expects personal performance and team performance to be nothing short of the best (competitive greatness).


Your Experience:

Prior 2 years experience in e-commerce customer service or a similar role.
Proficiency in customer service tools such as Zendesk, Gorgias, or similar platforms.
Shopify experience is a must.
Familiarity with CRM systems and best practices.
Ability to manage a high volume of customer interactions simultaneously efficiently.
Strong organizational and multitasking abilities.
Handling disputes effectively is a plus.
Experience in social media moderation, community management, or handling customer inquiries on platforms such as Facebook and Instagram.
Familiarity with social media management tools like Meta Business Suite is a must.
Ability to maintain brand voice and tone while engaging with customers across different social media channels.
Experience in monitoring and enforcing community guidelines to foster a positive online environment.

As an organization, we look for the following CORE VALUES in all our team members:
**RESPECT:**
**INTEGRITY:**
**HARD WORK:**
**COMPETITIVE GREATNESS:**

Schedule & Compensation
This position will start off as a part time role paid at $5 to $6 per hour according to the candidate’s experience and skills. This position will become a full time position within 2 weeks of hire if expectations are met and/or exceeded.

HOW TO APPLY
Ready to join a high-growth, high-speed and collaborative team? Fill this application form:
https://forms.gle/xxXpt7cyBDHyVTGq6