CSR - Collections

Job Title: CSR Collections
On-Site Cebu, Full-time
Rate: TBD

Application Process:
To apply for this position, please fill-out the application form here:
https://docs.google.com/forms/d/e/1FAIpQLSdvX0wx99pAXAimWuaKaBwzwUNY1UnzqC-c0EkmuYjxG0t15w/viewform

Job Role & Responsibilities
1. Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
2. Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Reach personal, team, and contact center performance targets
6. Take ownership of all customer inquiries and proactively follow through to ensure resolution
7. Keep records of customer interactions, process customer accounts, and document appropriately
8. Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
9. Follow communication procedures, guidelines, and policies

Qualifications & Experience
- Experience in Mortgage Collections (preferably for US clients).
- At least 6 months of experience in credit card, telco, or other collections.
- College level or graduate
- Minimum of 6 months of BPO experience (Voice and/or Non-Voice account)
- Excellent written communication skills
- Strong attention to detail and problem-solving abilities
- Passion for customer service and a positive attitude
- Willingness to work onsite in Cebu

Nice to Have (but not required):
- Experience in Banking, Finance, or Insurance industries
- Passport or driver’s license for future international opportunities

If you’re ready to take the next step in your career and be part of a supportive team, apply now and join us at Moder Solution!