Business and Administration Executive

Expand your career horizons with us! We are looking for an organised and efficient team member who will provide excellent customer service to our customer base, take responsibility for our digital marketing and work closely with our management team.

The client is based in Australia, and has two successful, growing wholesale businesses and one retail store, both giving customers the experience of a specialty store online:-
- selling a diverse range of party supplies, partyware, confectionery, giftware etc.
- selling pet treats giving customers the experience of a specialty store online

PRIMARY ROLE

Administration:
Lead Generation
CRM Database management
Data mining to find new opportunities

Suppliers:
Contact suppliers for prices
Chase suppliers for order fulfilment
Setting up supplier catalogues and filing all my suppliers' product catalogues.

Product orders:
Website (WooCommerce) order printing
Check email for orders. Reply to verify any detail
Create and send invoices from phone and email orders
Print shipping documentation for website orders.
Chase debtors
Managing stock online ( Low stock, draft new products, discontinued items)
Liaise with Supplier expected ETA or products on backorder, check availability and costs with alternative supplier
Lodge any lost parcels enquiries
Monitor the website for customer enquiries

Email – reply to new customer enquiries
Analyze data every week in our POS system in our retail stores.
Create new customers in MYOB or update any changes to customer details

General Tasks:
Filtering emails and managing spam
Calendar management
Basic bookkeeping/data entry
Create Sales Reports – extracting data from POSand converting it into excel
POS system maintenance
Correspondence to our licensees in Australia

Website:
Update WordPress and Woo-commerce websites
Liaise with the provider to assist with new website development

Industry Related experience:
At least 2 or 3 years experience in administration/ digital marketing in a customer service / retail environment.

Personal Qualities:
Excellent verbal and written communication skills - with internal and external customers
Ability to effectively prioritise work tasks to meet deadlines
Ability to work independently and to carry out assignments to completion following processes and procedures
Have a bubbly and outgoing personality

Required Qualifications:
Degree in Marketing or Business Administration or equivalent
Perfect English written/verbal (literacy and numeracy)
Excellent knowledge of ALL Microsoft programs e.g. excel, word, powerpoint etc.
Flexible Worktime if needed in some situations

Tools and Software:
Advanced efficiency in :
Woo-commerce
Microsoft 365
Google Analytics
Zoom Meetings (all functions including recording etc)
Direct Mail to our customers using different web providers
All photo apps like Canva etc
POS Stars experience is desirable

Knowledge preferred in:-
MYOB
Willing to self-learn

Please reply with the subject line or intro: I am your future Business and Administration Executive