Bilingual French/English - Lead Gen & Admin Assistant (JOB ID:CSINIC)

Job Title : Bilingual French/English - Lead Gen & Admin Assistant
Job ID :CSINIC
Industry : Construction
Location : LATAM
Hours : Monday to Friday 8:00 AM - 5:00 PM EST and
12:00 PM - 8:00 PM EST, (possible weekend work TBD)
Pay rate : $9-$10/hour
Target Start :ASAP

About the Client: The client is a leading company specializing in high-quality, affordable exterior home and cabinet painting services. With over 70 franchises across Canada and the U.S., they provide innovative solutions backed by a 15-year warranty. Their mission is to offer homeowners an eco-friendly, long-lasting paint solution that delivers exceptional results.

Key Responsibilities:
Manage inbound and outbound calls with customers and potential leads
Assist in lead generation and consultation booking
Provide excellent customer support through various communication channels
Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations
Work closely with teaUpgrade to see actual infombers to follow up on leads and ensure client satisfaction
Identify upselling opportunities by recommending relevant services that meet customer needs
Perform accurate data entry to ensure customer records are always up-to-date in our system
Leave detailed notes in client files for every interaction
Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
Assess customer needs and offer tailored solutions or services to enhance their experience

Required Skills and Qualifications:
Fluency in English and French (written and verbal)
Strong English communication skills, including the ability to understand a variety of accents
Experience with Microsoft Office and CRM systems (Active Campaign preferred)
Familiarity with customer service platforms and communication tools (Front, MyContact Center)

Self-motivated, outgoing, resourceful, and coachable
Strong time-management skills and organizational efficiency
Must have a laptop or desktop computer with a minimum internet speed of 50 Mbps and a quiet home office environment
Ability to work independently with a fast, reliable internet connection, your own computer, and a quiet workspace
Previous experience in customer service or similar roles is preferred

Additional Requirements:
Must pass a typing test to assess written communication speed and accuracy
Submit a cover letter as part of the screening process
Ensure you have the necessary equipment for remote work (computer, headset, and reliable internet)

Hardware Requirements:
CPU/PROCESSOR:
A laptop is acceptable, but a desktop computer is preferred.
Preference for a CPU speed of 2.0 GHz or higher.
INTEL Core Processors: I3-9000, I5-7000, I7-5000, I9 series or better
PENTIUM Series: G5400/N6400 or higher
XEON Series: E CLASS or higher
CELERON Series: J4000/N5000 or higher
AMD: RYZEN 3 series or better
ATHLON Series: 3000 or higher
NO VIDEO CARD REQUIRED

Hard Drive Space:
Minimum: 100 GB total space
Recommended: 150+ GB total space

Memory/RAM:
Minimum: 6 GB of dedicated RAUpgrade to see actual infomory
Recommended: 12 GB or more

Monitor/Screen:
Minimum: 16-inch monitor
Recommended: 18+ inches
Multiple monitors are a plus for this work to increase productivity.

USB Ports:
Minimum of 2 USB ports
Recommended: 3+ USB ports
USB 2.0 is acceptable, USB 3.0 is preferred

Operating System:
Minimum: Windows 10
Windows 11 or higher is also acceptable
macOS and ChromeOS are not acceptable.

Responsibilities:
Deliver exceptional customer service by promptly and professionally addressing inquiries and resolving issues
Communicate clearly and effectively with customers via phone, email, or chat, ensuring complete understanding
Leave detailed notes in client files for every interaction
Apply strong phone etiquette to create a positive customer experience and build long-term loyalty
Assess customer needs and offer tailored solutions or services to enhance their experience
Perform accurate data entry to ensure customer records are always up-to-date in our system
Identify upselling opportunities by recommending relevant services that meet customer needs
Collaborate with teaUpgrade to see actual infombers to exchange insights and continuously improve service delivery
Stay informed about product offerings, promotions, and company policies to provide customers with precise and timely information