Be a Call Center Agent from the comfort of your own home!

We are a Canada-based house cleaning company looking for a full-time, home-based customer support agent to work with our customer support & sales department.

Your daily responsibilities would include:

1. Send a daily report detailing completed and ongoing tasks.
2. Update the contacts list in our CRM and organize them according to the proper categories.
3. Take inbound sales calls, customer requests, and complaints and make outbound calls.
4. Respond to customer questions via phone call, email, live chat, Facebook Messenger, or SMS.
5. Provide service quotes & make sure to do a follow-up with the leads.
6. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
7. Identify customers' needs, clarify information, research every issue, and provide solutions or alternatives.

We are invested in our agent's success, you'll go far if you are:

- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter

You need to have excellent English Skills

Full-time position:
Work hours are Monday to Friday 8:00 am to 4:00 pm, and Saturday 8:00 am to 2:00 pm (Eastern Standard Time) $4.50/hr to start, with raises every six months, and performance bonuses every three months.

If accepted, you will be provided with training to help respond to customer queries via phone call, email, live chat, Facebook messenger, or SMS.

How to Apply:
Send an email to Upgrade to see actual info with the subject line:
"I want to be a call center agent"

Please include a link to your Onlinejobs.ph profile within the email when you apply, then complete the Google form you will receive in an email.

Note:
After you send the email to apply, you will receive a response with a link to a Google form. Please complete the questions in the Google form to be considered for this position. Forms that are not completed or only partially completed will not be accepted. You will be asked your age, please answer (40) to prove you have attention to detail.

I look forward to working with you!