Autotask Administrator

CMIT Solutions of Las Vegas is seeking a skilled Autotask Administrator to help manage and optimize our Autotask PSA system. This is a part-time, contract-based role (approximately 5 hours per week) with flexibility, perfect for someone experienced with Autotask who can take ownership of system configuration, automation, and billing operations.

Contract Management:

Create, modify, and manage service contracts and recurring billing agreements

Maintain accurate customer and contract records

Workflows & Automation:

Design and implement custom workflows, notifications, and automation rules

Optimize ticket routing and status management

Billing & Invoicing:

Oversee and process billing and invoicing within Autotask

Ensure invoice accuracy and timely delivery

Work with QuickBooks integration (if applicable)

System Setup & Configuration:

Customize dashboards, user roles, and security settings

Assist with new user onboarding and permissions

Maintain integrations and plugins

General Administration:

Provide ongoing maintenance and improvements to Autotask configurations

Document changes and create user-friendly process guides

Requirements:
Proven experience with Autotask PSA administration

Strong understanding of Autotask billing, invoicing, and contract functionality

Experience creating and managing workflows and automation rules

Detail-oriented with strong organizational and documentation skills

Ability to work independently and communicate clearly

Familiarity with MSP operations a strong plus