Assistant Project Manager

ASANA Experience is a must! If you don't have any experience in ASANA please don't apply.

Position Overview:

As the Project Manager / Account Manager at Denver Digital Agency you will play a pivotal role in ensuring the successful execution of client projects while maintaining effective communication and collaboration among internal teams and clients. Your combined responsibilities of project management and client account management will contribute to the agency's reputation for delivering outstanding results and maintaining strong client relationships.

Responsibilities:

Project Management:
Set up and maintain Asana boards and teams to organize and track project tasks, deadlines, and progress.
Ensure that tasks are being completed on time by coordinating with team members, providing support, and addressing any roadblocks.
Work closely with writers, link builders, JR SEOs, SEO Manager, Head Of Off Page SEO, and Head Of On Page SEO to ensure seamless task execution and resource allocation.
Assist in task communication, allocation, and team organization to achieve project milestones and deliverables.

Client Account Management:
Serve as the primary point of contact for assigned clients, fostering strong relationships and understanding their needs and expectations.
Deliver project updates, deliverables, and performance reports to clients in a clear and timely manner.
Communicate with clients through various channels, including emails, Slack, and monthly meetings, providing insights, addressing concerns, and maintaining transparency.

Client Communication:
Develop and maintain a deep understanding of each client's business, industry, and goals.
Craft and deliver professional and informative client communications, ensuring all client queries and requests are addressed promptly and accurately.
Effectively manage client expectations and provide proactive recommendations for optimizing their digital marketing strategies.

Administrative Tasks:
Manage administrative aspects of client accounts, including document management, meeting notes, brand guidelines, reporting set up, and access to all necessary client accounts
Maintain accurate and up-to-date records of client interactions, communications, and project details.

Collaboration and Coordination:
Collaborate with internal teams, including Content Creation, SEO, and Off-Page SEO, to ensure projects are aligned with client objectives and agency strategies.
Coordinate resources and efforts to ensure efficient project execution while maintaining quality standards.

Problem Solving:
Identify potential challenges, roadblocks, or issues within projects and work proactively to address them in collaboration with relevant teams and the Director of Client Success.

Client Success and Growth:
Strive to exceed client expectations by consistently delivering high-quality work and exceptional service.
Identify opportunities for upselling or expanding services to contribute to client retention and agency growth.

Continuous Improvement:
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of project management and client communication processes.

Qualifications:
Proven experience in project management and client account management within the digital marketing or agency environment.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in project management tools such as Asana
Ability to analyze data and provide insights to clients.
Client-centric mindset with a focus on building and maintaining relationships.
Problem-solving skills and the ability to adapt to changing situations.
Familiarity with SEO and digital marketing principles is a plus. Project Manager/Account Manager Policies and Guidelines

1. Task Assignment and Organization:
The Project Manager/Account Manager is responsible for meticulously assigning tasks to appropriate team members within Asana boards.
Tasks must be accurately assigned based on specialization, such as writing tasks to writers and link building tasks to link builders.

2. Due Date Adherence:
Tasks within Asana boards must have due dates aligned with expected work completion times.
Ensuring due dates are in sync with project timelines contributes to efficient project execution.

3. Clear Task Awareness:
The Project Manager/Account Manager must ensure that all team members are aware of their assigned tasks and corresponding due dates.
Clarity on responsibilities and deadlines enhances accountability and task completion.

4. Deliverable Delivery and Client Communication:
The Project Manager/Account Manager remains responsible for delivering project deliverables to clients in a timely manner.
Maintaining effective communication via email and Slack contributes to client satisfaction and project success.

5. Client Email Notifications:
Immediate notification to the Directors regarding significant client emails is essential for transparent communication and decision-making.

6. Adherence to Timelines and Task Completion:
Maintaining Asana boards with accurate assignments and due dates ensures adherence to project timelines.
Monitoring task completion contributes to project efficiency.

7. Quality Asana Board Maintenance:
Thorough and organized management of Asana boards, including assignment accuracy and due dates, is crucial.
Clear task tracking enhances project visibility and management.

8. Client Communication Responsiveness:
Timely responses to client inquiries via email and Slack contribute to open and effective communication.
Promptly addressing client concerns enhances client satisfaction.

9. Warning and Termination Process:
In cases of Asana board mismanagement, consistent task delays or incompletions, or inadequate client communication, one official warning will be issued. If the situation does not improve following the warning, termination consideration may occur.

10. Continuous Improvement and Adaptability:
Continual assessment of processes and adaptability to changing project requirements contribute to effective project management. Identifying areas for improvement enhances overall efficiency.

11. Professionalism and Client Satisfaction:
Upholding professionalism in interactions and communications, both internally and with clients, is paramount.
Client satisfaction is achieved through transparent communication and efficient project management.

12. Accountability for Results:
The Project Manager/Account Manager is accountable for task assignment, Asana board maintenance, timely deliverable delivery, and client communication.

Consistent adherence to guidelines and standards ensures successful project outcomes. By adhering to these policies and guidelines, the Project Manager/Account Manager contributes to the agency's commitment to the team.