Appointment Setter (Retail Industry)

About the Role

We are seeking a proactive and articulate Appointment Setter to join our team in the retail industry. In this role, you will play a vital part in scheduling appointments and managing customer interactions. Your excellent communication skills and attention to detail will ensure a seamless experience for our customers and sales team.

Key Responsibilities:

Schedule Appointments: Contact potential and existing customers via phone, email, and messaging platforms to schedule appointments with sales representatives.
Customer Communication: Professionally handle inquiries and address concerns to build rapport and trust with clients.
Database Management: Update and maintain customer information and appointment schedules in our CRM system accurately.
Follow-Up: Conduct follow-ups with clients to confirm appointments and ensure their availability.
Coordinate with Teams: Work closely with sales and customer service teams to ensure smooth transitions and communication.
Achieve Targets: Meet or exceed daily/weekly/monthly appointment-setting goals.


Requirements:

Experience: 2-3 years of experience in appointment setting, telemarketing, or a similar role.
Communication Skills: Exceptional English verbal and written communication skills.
Tech-Savvy: Proficient in using CRM software and other relevant tools (e.g., Microsoft Office, Google Suite).
Organizational Skills: Strong time-management and multitasking abilities.
Customer Focus: A positive attitude with the ability to engage customers effectively.
Flexibility: Willingness to work flexible hours, including weekends if necessary.
Experience in the retail industry or related fields.
Familiarity with appointment-setting tools and scheduling platforms.


What We Offer:

Competitive compensation package with performance incentives.
Opportunities for growth and development within the organization.
Collaborative and supportive work environment.


If you have a passion for customer interaction and enjoy working in a fast-paced environment, we’d love to hear from you.

How to Apply:
Send your most updated resume and a 1 - 2 minute introduction video to Upgrade to see actual info with the subject line: “Christmas”


Recording Guidelines:

Dress Code: Business casual or professional attire.
Camera Position: Eye-level to maintain natural engagement.
Lighting: Ensure your face is well-lit with no harsh shadows.
Audio: Use a good-quality microphone or headset for clear sound.
Length: Keep it concise (60-90 seconds).