Appointment Scheduling Coordinator (English-Mandarin Bilingual) (JOB ID:TOMIC)

Job Title : Appointment Scheduling Coordinator (English-Mandarin Bilingual)
Job ID :TOMIC
Industry : Dental Clinic
Location : PH/LATAM
Hours :Monday-Friday, 9:00AM - 5:00PM PST
Pay rate : $6-$7/hour
Target Start :At least December 3rd week


About the Client:
The clinic is a busy and growing dental practice located in sunny Southern California, committed to delivering exceptional care to a diverse community. To better serve Mandarin-speaking patients, the clinic is seeking a highly motivated and enthusiastic Appointment Scheduling Coordinator to join the team. The ideal candidate will be responsible for managing patient appointments, ensuring smooth office operations, and fostering positive patient experiences.


Key Responsibilities:

Appointment Scheduling
Use Open Dental scheduling management program to efficiently book, reschedule, or cancel patient appointments.
Manage daily schedules to optimize clinic hours (9 AM - 5 PM PST) and minimize downtime.
Communicate appointment details with clients using UMA phone system and text messaging.

Client Communication
Call and engage patients in a professional and enthusiastic manner.
Maintain an approachable and lively demeanor to build strong patient relationships.
Handle inquiries related to dental services, billing, and financing options.

Office Administration
Process claims, manage billing, and coordinate financing plans for patients.
Maintain accurate patient records in Open Dental software.
Support clinical staff with administrative tasks as needed.




Qualifications:

Language Skills: Must be Mandarin and English bilingual ; able to communicate effectively both verbally and in writing. Non-negotiable.

Software Proficiency: Hands-on experience with Open Dental software and UMA phone systems, is preferred but not required.

Dental Knowledge: Familiarity with dental procedures, terminology, and office workflows is a plus.

Interpersonal Skills: Energetic, motivated, and enthusiastic demeanor with a focus on patient satisfaction.