An real experienced Dispute Manager

Job Opening: Experienced Dispute Manager & Customer Service Specialist

Are you an expert in dispute management with a proven ability to deliver exceptional customer service? Do you have extensive experience handling PayPal and Shopify disputes, achieving high win rates with strategic approaches? If so, we’re looking for you!

We are seeking a disciplined and motivated specialist with technical expertise, a customer-focused mindset, and a knack for solving problems effectively.

Who are we looking for?
A true professional with:

Extensive experience in PayPal disputes, with a demonstrated win rate of at least 90%.
In-depth knowledge of Shopify, including experience managing Shopify disputes and the new Klarna disputes.
Discipline and focus: you work systematically, stay organized, and maintain a sharp eye for detail.
Problem-solving skills: you are a strategic thinker who can navigate and resolve complex situations efficiently.
Customer service expertise: you communicate professionally, empathetically, and effectively with customers, no matter the scenario.
Motivation and passion: you’re driven to deliver the best outcomes for both the company and its customers.
What will you do?
Manage disputes through PayPal, Shopify, and Klarna, aiming for a high success rate.
Address customer inquiries and complaints professionally and with a customer-first approach.
Analyze customer interactions and recommend improvements to minimize future disputes.
Collaborate closely with team members to ensure a smooth and efficient workflow.
Report results and proactively contribute to process enhancements.
What do we offer?
A challenging and rewarding role in a professional team.
A flexible work environment where your input is valued.
Opportunities for personal growth and career development.
Competitive salary based on your experience and expertise.
How to apply?
Do you see yourself in this role and are you ready to make a difference? We’d love to hear from you! To show that you’ve read the entire job description, please include a ???? emoji in your application.

Note: Only applications with a ???? emoji will be considered.

We look forward to your application! ????