Amazon Technical Support

HORISON MARKETING is hiring!

Note: Please submit your application through the link below to be considered for this position.
https://forms.gle/V7H39xp9E2A1zYtL7

We are looking for an experienced Amazon Technical Support Specialist passionate about providing top-notch technical assistance to clients and resolving complex issues within the Amazon Seller Central platform. In this role, you will join a dynamic, global team dedicated to helping clients optimize their Amazon operations across various industries. Every day brings new challenges and opportunities to showcase your problem-solving skills and technical expertise.

The ideal candidate will have a strong background in troubleshooting issues related to Amazon listings, inventory, and advertising. You should thrive in a fast-paced environment, possess excellent communication skills, and enjoy collaborating with cross-functional teams to deliver high-quality solutions.

What you'll be doing
- Provide expert technical support for clients by diagnosing and resolving issues related to Amazon Seller Central, product listings, variations, advertising, and account health.
- Investigate and address listing suppression, classification errors, ASIN restrictions, and prohibited keywords in listings.
- Collaborate with internal teams and clients to resolve account suspensions, inventory challenges, and advertising flags in compliance with Amazon guidelines.
- Analyze and interpret Amazon reports such as VAT Transactions Reports, making informed recommendations to clients.
- Manage multiple support cases simultaneously while maintaining a high standard of response quality and meeting deadlines.
- Stay current with Amazon's changing policies, best practices, and emerging tools to help clients stay competitive.

What are we looking for?
- Proven experience in Amazon Account Management or Technical Support with in-depth knowledge of Amazon Seller Central.
- Minimum of 3+ years working on Amazon, with proficiency in troubleshooting listings, inventory, or advertising issues.
- Familiarity with Amazon tools like Helium10, DataDive, and knowledge of VAT-related issues and compliance.
- Strong technical skills in using project management tools like ClickUp, Slack, or similar platforms.
- Excellent communication and interpersonal skills, with a talent for explaining technical concepts clearly.
- Detail-oriented and proactive, capable of managing multiple tasks while delivering accurate, timely resolutions.
- Experience in virtually managing support tickets and performance metrics to drive action on client needs.
- Flexible, adaptable, and able to handle shifting priorities in a fast-paced environment.

Location?
- Full Remote Job Opportunity.

What are the benefits?
- 1 week of paid time off for Christmas after completing 3 months with the company.
- 1 Additional time-off credit per year of service within the company.
- HMO Benefit after 1 year of service (for PH employees)
- 1 week of paid time off yearly (anytime of your choosing) 
- Birthday paid leave to celebrate your special day
- Paid lunch break everyday (30 minutes for 8 hour shift)
- Commission bonus that serves as a profit-sharing opportunity per Legion/Department
- A fun, fully remote culture that fosters a sense of community and collaboration, promoting a team-oriented culture

What are the next steps?
- Candidates will be selected for a first round of interviews based on an initial assessment. Make sure to complete the form and follow the requirements for submission.
- If NOT interested, tag someone whom this may be a "perfect" fit for.

If you meet the above requirements and are excited about the opportunity to join a dynamic and growing team, we encourage you to submit your application today!

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