Amazon Marketplace Operations Specialist

JOB SUMMARY

The Marketplace Operations Specialist is the one mainly responsible for managing and optimizing our presence on various e-commerce platforms, including Amazon, Shopify, and Walmart. The role requires a detail-oriented individual with strong analytical skills to ensure the efficient resolution of account health issues, listing issues, and performance notifications. This position will play a key role in driving sales growth and operational efficiency through strategic planning, regular reporting, and continuous improvement of product listings and marketplace operations.

CORE RESPONSIBILITIES

- Account Health Management: Resolve all account health issues within 48 hours.
- Listing Issue Resolution: Resolve all listing issues within 48 hours.
- Performance Monitoring: Monitor and resolve all performance notifications within 48 hours.
- Status Reporting: Provide regular marketplace operations status updates via Slack and Loom.
- Continuous Learning: Stay up-to-date on Amazon changes and features through Amazon announcements, e-commerce trainings, newsletters, and YouTube videos.
- Strategic Planning: Proactively strategize listing actions to maximize sessions, click-through rates (CTR), conversion rates (CVR), average order value (AOV), and gross merchandise value (GMV).
- Account Efficiency: Proactively strategize account actions to maximize efficiency and sales.
- Promotion Planning: Monitor and strategically plan Amazon promotions, including Lightning Deals (LDs), 7-Day Deals, Prime Day, tailored promotions, Vine, coupons, PEDs, and other promotions.
- Data Collaboration: Work with the data department to understand Amazon sales data, resolve red flag ASINs, and manage experiments.
- Listing Management: Create and maintain Amazon, Shopify, and Walmart listings, including pricing, creative assets, video, copy, and inventory.
- Documentation Development: Develop detailed system documentation for marketplace operations with the help of the Systems Champion.

POSITION REQUIREMENTS

- Should have directly worked with private label brand(s)
- With excellent skills in Amazon issue resolution and listing optimization
- Can perform end-to-end marketplace operations activities independently and confidently
- No issues working on US Central time