Amazon FBA Virtual Assistant (to represent Amazon SaaS software)

Our company is engaged in the development of its SaaS services for Amazon sellers. We are looking for an Amazon FBA assistant who will communicate, conduct demos, and help our software users via Google Meet, in English.
What do we expect from a candidate? You are a goal-oriented, sociable, and attentive person. The ability to work in a team and a sense of humor are also especially important.

Key Responsibilities:

- Frequent demonstration of software to clients multiple times per week
- Efficiently conduct these presentations using Google Meet
- Be able to determine the issues with user accounts, create the tickets for the technical team, if a user’s problem couldn’t be solved on the spot;
- Contact users (by email and phone call) regarding their account/trial expiration;
- Answer questions about the service’s purpose and how it works;
- Completion of documentation to improve the customer success department's process;
- Maintain and update the Freshworks CRM system.

Ideal Skills and Experience:

- Experience in using Amazon FBA is crucial
- Familiarity with Google Meet is essential
- Knowledge about Amazon competitor services like Helium10 or JungleScout is highly beneficial, though training of our service (SellerSonar) will be provided
- Expertise in product research and listing optimization related to Amazon FBA