Allocation/Scheduling Officers for an Australian Company

**Job Description: Allocation Officer**

**Position Summary**
We are seeking a dedicated and compassionate Allocation Officer to join our team. The ideal candidate will be responsible for assessing client needs, coordinating care services, and ensuring that our clients receive the highest quality of support. Additionally, this role will include staff rostering and HR administration tasks. A strong knowledge of rostering software is required for this position. The candidate should provide essential in-home care and social services to individuals with disabilities and the elderly. A high level of fluency in the English language, strong problem-solving skills, and a high IQ are essential. Priority will be given to those with experience working for an Australian employer or in the Home Care and Nursing sectors. We look forward to hearing from qualified candidates who meet these requirements.

**Key Responsibilities**
- Assess client needs and preferences to allocate appropriate care services.
- Coordinate with care staff and service providers to ensure effective service delivery.
- Maintain accurate records of client assessments and service allocations.
- Communicate effectively with clients, families, and teaUpgrade to see actual infombers to ensure satisfaction and address any concerns.
- Monitor service delivery and make adjustments as necessary to meet client needs.
- Stay informed about community resources and services available for clients.
- Manage staff rostering using rostering software to ensure adequate coverage and optimize service delivery.
- Assist with HR administration tasks, including onboarding new staff and maintaining personnel records.

**Qualifications**
- Bachelor’s degree in social work, healthcare, or a related field preferred.
- Previous experience in care coordination or social services is an advantage.
- Strong organizational and communication skills.
- Proficiency in rostering software is required.
- Ability to work independently and as part of a team.
- Compassionate and patient-centered approach to care.

**Benefits**
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- Supportive work environment focused on client care and team collaboration.

If you are passionate about making a difference in the lives of individuals with disabilities and the elderly, we encourage you to apply for the position of Allocation Officer.

**To Apply for the job**

1- Give me a few sentences explaining why you would like this position and why you are suitable for this role.
2- Brief summary about yourself: i.e. Single/Married, kids (if any), and any personal commitment outside work
3- Change the subject to "Your Allocation Officer - [Your name] - [Age] - [Degree] - [IQ] - [English score]
4- Send your CV in PDF
5- Screenshot of your internet speed + Computer Specs

**Please answer the following questions:**

1- What is your current role title?
2- What rostering software have you used in the past?
3- How many years of customer service experience do you have?
4- How many years of scheduling and rostering experience do you have?
5-How do you rate your skills in Customer Service on a scale from 1 to 5 (where 1 means little or no experience, and 5 means expert)?
6- How do you rate your skills in scheduling and rostering on a scale from 1 to 5 (where 1 means little or no experience, and 5 means expert)?
7- Are you available to work from 9 AM to 5 PM Sydney time?
8- Do you prefer to work Full-time or Part-time?

And finally, after your signature, answer this question: [your age]x2=?