Airbnb Virtual Assistant

Airbnb Virtual Assistant

Job Description:

Overview:
We are seeking a proactive and passionate Virtual Assistant to support daily administrative tasks and coordinate affairs related to Airbnb properties/Real Estate Affairs. The ideal candidate should be highly organized, detail-oriented, and possess excellent communication skills. They should also demonstrate a strong commitment to learning the industry.

Responsibilities:

1. Daily Administrative Tasks:
- Manage email correspondence, prioritize messages, and respond promptly to inquiries.
- Schedule appointments, meetings, and travel arrangements as needed.
- Maintain digital files, databases, and records efficiently.
- Cold-Calling/Active search for prospective Airbnb properties

2. Airbnb Coordination:
- Oversee the listing creation and optimization process on Airbnb platform.
- Respond promptly to guest inquiries, manage bookings, and handle reservation changes.
- Coordinate check-ins and check-outs, ensuring a seamless guest experience.
- Manage cleaning and maintenance schedules for Airbnb properties.
- Monitor and update property listings with accurate information and appealing visuals.
- Address guest reviews and feedback promptly, striving for continuous improvement.
- Collaborate with cleaning services, maintenance personnel, and vendors to ensure properties are well-maintained and fully equipped.
- Handle billing and financial transactions related to Airbnb bookings.
- Implement eco-friendly practices and sustainable initiatives within the properties, promoting responsible tourism.

3. Real Estate Coordination:
- Assist in the coordination of real estate related activities, including property viewings and paperwork.
- Conduct research on potential properties, market trends, and investment opportunities.
- Maintain databases of properties and sellers.
- Coordinate with real estate agents, brokers, and clients to facilitate communication.
- Assist in the preparation and distribution of marketing materials for real estate listings.
- Organize client meetings as needed.

4. Communication and Customer Service:
- Provide exceptional customer service to guests, addressing their needs and concerns promptly and courteously.
- Maintain open and transparent communication with property owners, keeping them updated on bookings, maintenance issues, and financial matters.
- Foster positive relationships with guests, neighbors, and community members, representing the values of the property owner.

5. Research and Innovation:
- Stay informed about industry trends, best practices, and regulatory changes related to Airbnb hosting and property management.
- Identify opportunities for improvement and innovation within the Airbnb hosting experience, such as implementing new technologies or sustainability initiatives.

Requirements:

- Proven experience as a virtual assistant or in a similar administrative role.
- Familiarity with Airbnb platform and property management software is an Asset (e.g., Airbnb, Guesty, Smartbnb).
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to multitask and prioritize tasks effectively.
- Tech-savvy with proficiency in MS Office and Google Suite.
- Ability to work independently and adapt to changing priorities.
- Bachelor's degree preferred but not required.

Benefits:

- Remote work opportunities.
- Opportunity to make a positive impact by promoting responsible tourism and sustainable practices.
- Competitive salary and potential for growth within the company.
- Supportive and collaborative work environment.

Application Instructions:
To apply, please message with your resume as an PDF or .doc attachment along with a cover letter highlighting your relevant experience and explaining why you are passionate about this position.