Airbnb Virtual Assistant

Our affiliate needs a Virtual Assistant!

We are Opus Real Estate, a premier short-term rental (STR) luxury management company located in the Caribbean. Our mission is to deliver exceptional guest experiences and seamless property management services. Specializing in short-term rentals, we manage properties listed on platforms like Airbnb and Vrbo, ensuring guests enjoy a 5-star experience and owners achieve peace of mind.

Job Summary:
We’re seeking a detail-oriented, tech-savvy, and highly organized STR Administrator/Client Onboarding Specialist to join our growing team. This role is critical to ensuring a smooth onboarding process for property owners and maintaining high-quality guest services. You’ll play a vital role in optimizing the daily operations of the STR business, which involves managing properties rented out for short stays, typically under 30 days.

As you grow with us, you’ll have the opportunity to lead systems management, contribute to innovation, and play a key role in the success of our business.

Key Responsibilities:
• Take full responsibility for the Opus onboarding process, ensuring efficiency, professionalism, and a positive experience for clients.
• Build, optimize, and manage property listings on platforms like Airbnb and Vrbo, aiming to maximize bookings and visibility.
• Oversee and enhance automated messaging systems in Hospitable PMS, becoming the lead operator of this platform.
• Apply copywriting techniques to create engaging content for social media platforms, including Facebook and Instagram.
• Professionally communicate with potential clients and guests, addressing inquiries and resolving issues via social media and other communication channels.
• Collaborate with the owner to refine operational processes and implement innovative strategies to enhance efficiency and guest satisfaction.

Applications Used (but not limited to):
• Upgrade to see actual info
• Google Suite (Docs, Sheets, Drive)
• Hospitable PMS
• Airbnb, Vrbo Owner
• Schlage, Ring, Minut
• WhatsApp, LastPass, Email

Requirements:
• Proven experience managing platforms like Airbnb, with a strong understanding of STR operations.
• Proficiency in Google Suite and Upgrade to see actual info.
• Exceptional written and verbal English communication skills.
• Tech-savvy, with strong troubleshooting and problem-solving abilities.
• Availability to work from 7 AM to 5 PM EST (Caribbean time) with a 1-hour lunch break.

Preferred Qualifications:
• Previous experience in client onboarding or account management, especially in the STR industry.
• Strong interpersonal skills, with a friendly, professional attitude.
• Enthusiastic about growing within a forward-thinking and innovative team.

What We Offer:
• Virtual work/work from home
• $800 per month
• Opportunities to grow and take on more responsibilities in a dynamic, fast-paced industry.
• A supportive and collaborative team environment that values innovation and efficiency.

How to Apply:
Send an email to Upgrade to see actual info with the subject line: “Bookings to the Moon”.
Please include:
• Your resume.
• Examples of your work or achievements that demonstrate your skills in relation to this role.

Join Opus Real Estate and help redefine luxury short-term rentals in the Caribbean while working in a rewarding and innovative environment!