Airbnb Operations Specialist

Are you a proactive, detail-oriented professional with a passion for managing operations and delivering exceptional guest experiences?

Join a dynamic property management team and help streamline operations, enhance guest satisfaction, and improve bookkeeping processes for a growing portfolio of short-term and long-term rental properties.

Key Responsibilities:

Bookkeeping and Financial Management:
- Download and organize financial statements from various service providers (e.g., utilities, mortgages).
- Classify and categorize expenses by property in bookkeeping software.
- Prepare reports to streamline tasks for the client’s U.S.-based bookkeeper and CPA.

Airbnb Operations:
- Serve as the main point of contact for guests, managing inquiries and resolving issues professionally and promptly.
- Coordinate and oversee scheduling of cleaning and maintenance services using automated systems.
- Collaborate with on-site personnel or co-hosts for urgent maintenance needs.

Systems Management and Optimization:
- Set up and manage tools like Monday.com for task organization and workflow automation.
- Assist in creating and maintaining Standard Operating Procedures (SOPs) for recurring tasks.