Affiliate/Community Communications Manager

Are you passionate about delivering outstanding customer experiences and ready to bring your skills to a dynamic and growing team? We are seeking an Affiliate Manager to elevate our customer interactions and affiliate engagement. In this role, you’ll oversee customer experience (CX) channels, ensuring prompt, friendly responses and proactively resolving issues across multiple platforms. You’ll also play a key role in building our social media community while developing and nurturing affiliate relationships. This position is ideal for someone who loves building connections, creating engaging interactions, and learning about affiliate management!

Enjoy permanent work-from-home flexibility, competitive pay, and a variety of bonuses and benefits, including performance incentives, health coverage, and generous paid time off. If you’re an experienced CX professional eager to dive into affiliate marketing, this role is for you!

The Benefits

Work From Home
Performance, Attendance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card
The Role

Core Tasks:
Own customer interactions across live chat, tickets, email, and social media, delivering friendly and proactive support.
Respond to live chats within 15 seconds and tickets within 15 minutes when on shift.
Provide pre-sales advice, manage order follow-through, and troubleshoot post-sales issues, including returns.
Build close relationships with 3PL fulfillment centers to resolve issues promptly.
Recommend and implement solutions-based CX processes.
Monitor and respond to customer reviews and social media feedback, addressing issues and maintaining a positive brand presence.
Drive engaging, positive social media interactions to build community and reputation.
Research, build, and manage affiliate prospect lists and outreach efforts, maintaining strong affiliate relationships.
The Requirements

MUST-HAVE:

Experience as a CX operator across multiple channels with a proactive approach to customer support.
Strong problem-solving skills, able to navigate multiple systems to resolve issues.
Proven remote work experience and effective collaboration with cross-functional teams, including 3PL partners.
Experience monitoring and replying to reviews and social media, with an engaging, customer-focused approach.
Ability to turn around negative experiences into positive outcomes.
No prior affiliate experience needed, but a strong interest in learning and managing affiliate relationships.
We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow, take on more responsibilities along the way. Join our team now!