Administrative Support & Call Specialist

Job Title: Administrative Support & Call Specialist

Location: Remote (Philippines)

Salary: $600 – $1,000 per month

About Us

Join our dynamic and growing team! We specialize in providing top-notch outsourcing solutions to businesses worldwide. Our commitment to excellence and customer satisfaction sets us apart, and we’re looking for dedicated individuals to help us continue this tradition.

Job Description

We are seeking highly experienced Administrative Support & Call Specialists with a minimum of 10 years in the field to handle a variety of tasks that ensure our operations run smoothly and our clients receive exceptional service. This role is ideal for seasoned professionals who are proactive, organized, and passionate about contributing to a successful team.

Key Responsibilities

Call Support:
• Manage and respond to incoming calls from clients and customers.
• Provide accurate information and resolve inquiries efficiently.
• Maintain a professional and friendly demeanor during all interactions.
• Document call details and follow up on unresolved issues.

Administrative Support:
• Handle scheduling and calendar management.
• Organize and maintain digital files and documents.
• Coordinate meetings and manage correspondence.
• Perform general office duties as needed.

Additional Responsibilities:
• Assist in identifying and reaching out to potential clients when necessary.
• Maintain and update customer databases.
• Prepare reports and track performance metrics related to support activities.

Requirements
• Experience: Minimum of 10 years in administrative or call support roles.
• Excellent English Proficiency: Strong command of the English language is essential.
• Preferably British Accent: Ability to communicate clearly with a British accent is highly preferred.
• Skills:
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and other relevant software.
• Education: High school diploma or equivalent; further education is a bonus.
• Reliable Internet Connection: Ability to work remotely with a stable internet connection.

Hiring Process

We have a structured hiring process to ensure we select the best candidates:
1. Application Submission: Submit your resume and cover letter detailing your relevant experience.
2. Onboarding Content: Complete 10 hours of onboarding training materials to familiarize yourself with our company and role expectations.
3. Assessment: Pass a comprehensive test paper to evaluate your skills and understanding.
4. Final Competition: Participate in a 3-day trial period where you’ll compete alongside the top 5 final applicants to demonstrate your capabilities in real-time tasks.

What We Offer
• Competitive Salary: $600 – $1,000 per month based on experience and qualifications.
• Flexible Work Environment: Remote position with flexible working hours.
• Professional Growth: Opportunities for training and career advancement within the company.
• Supportive Team: Join a collaborative and supportive work environment.

How to Apply

We are excited to invite interested candidates to apply for this opportunity! Please submit the following as part of your application:
1. Resume
2. Cover Letter
3. 1-Minute Introduction Video
• Detail your relevant experience and explain why you would be a great fit for this role.
4. Sample Client Call Recording
• Provide a recording of a call you have conducted with a client to demonstrate your communication and client management skills.
5. Computer Specifications
• Include details about your computer setup (e.g., processor, RAM, operating system) to ensure compatibility with our systems.
6. Internet Speed Test Results
• Provide a recent screenshot or report of your internet speed test to confirm you have a reliable and fast connection.

Apply Now by sending your complete application to anis@uniadmissions.co.

IMPORTANT ??:
It is mandatory to include the following with your application:
• 1-Minute Introduction Video
• Sample Client Call Recording
• Computer Specifications
• Internet Speed Test Results

We look forward to receiving your application and learning more about how you can contribute to our team!

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.