Administrative Assistant and Customer Support Specialist

About Us:
We are a growing e-commerce business based in the USA, specializing in personalized and meaningful gifts. We pride ourselves on providing excellent customer service and maintaining a highly organized, efficient workflow.

Job Description:
We are seeking a reliable, detail-oriented, and organized individual to join our team as an Administrative Assistant and Customer Service Representative. This role involves managing customer inquiries, maintaining and creating aesthetically pleasing team documentation, and contributing to the smooth daily operations of our business.

Key Responsibilities:
• Respond promptly and professionally to customer messages.
• Organize and maintain team files and documentation.
• Format and create new documents to ensure consistency and professionalism.
• Run and submit weekly reports.
• Upload and schedule posts on social media platforms.
• Assist with other administrative tasks as needed.
Qualifications:
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills in English.
• Proficiency in creating well-organized and aesthetically pleasing documentation and good file organization.
• Problem-solving abilities and the capacity to work independently.
• Reliability and the ability to meet deadlines consistently.
• Customer service experience and a positive attitude.
• Availability to work during USA daytime hours.
What We Offer:
• A flexible remote work environment.
• Opportunities for growth and skill development.
• A supportive and collaborative team culture.

How to Apply:
If you are organized, reliable, and eager to make an impact in a fast-paced e-commerce business, we’d love to hear from you! Please submit your resume, answer the questions below, and share relevant experience that would showcase your abilities.
Application Questions:
1. Simply describe your personality and your hobbies.
2. What did you do for work in your most recent job? What skills do you bring to the job that make you better than the others applying for this position?
3. Do you have any experience with e-commerce? If so, what platforms are you familiar with, and what was your role?
4. Please share anything that would highlight your organization and product documentation ability. What is your experience with Canva?
5. Do you have experience with customer service and order management?
6. What is your expected monthly salary?
7. What are your DISC and English Proficiency scores? These are the tests you have taken when you signed up for onlinejobs.ph.
8. Are you available to work during USA daytime hours?

Important: Please give detailed information above to showcase your ability to communicate. Also, put the answer for two plus three on the first line of your message.

We look forward to the possibility of you joining our team!