Administrative Assistant For Shopify Jewelry Brand

We are a rapidly growing women's eCommerce jewelry brand whose mission is to create high-quality, affordable jewelry that enhances our customers' everyday lives. We are seeking a highly organized, detail-oriented, and committed full-time Administrative Assistant to support our daily operations and help drive our brand forward in 2025 and the years to come!

Job Overview:

The Administrative Assistant will play a vital role in ensuring the smooth running of our business operations. The ideal candidate will be proactive, adaptable, and have a strong understanding of e-commerce, particularly Shopify. They will be responsible for handling administrative tasks and customer service inquiries, as well as supporting various departments within the company.

Key Responsibilities:

• Manage and respond to customer inquiries via email, chat, and social media platforms in a professional and timely manner.
• Process orders, returns, and exchanges through Shopify, ensuring accuracy and efficiency.
• Maintain and update product listings, inventory, and pricing on the Shopify platform.
• Assist with order fulfillment coordination, and liaising with suppliers and logistics partners.
• Handle general administrative duties, including data entry, document management, and scheduling.
• Support marketing efforts by assisting with email campaigns, social media scheduling, and influencer outreach.
• Track and report on sales performance, customer feedback, and operational metrics.
• Assist with bookkeeping tasks such as processing invoices, expense tracking, and financial reporting.
• Coordinate team meetings, prepare agendas, and document meeting minutes.
• Perform research on market trends and competitor activity to provide insights to the team.

Qualifications & Skills:

• Proven experience as an administrative assistant, virtual assistant, or in a similar role within an e-commerce environment.
• Proficiency with Shopify, including order management, product listings, and customer interactions.
• Strong organizational and multitasking abilities with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail).
• Experience with customer service platforms (e.g., Richpanel) is a plus.
• Knowledge of social media management tools is advantageous.
• Ability to take the initiative and work independently and collaboratively in a fast-paced environment.

Why Join Us?

• Be part of a rapidly growing, mission-focused, innovative brand committed to industry-leading excellence.
• Opportunities for long-term professional growth, learning, and development.
• A collaborative and empowering work environment.

How to Apply:

If you are excited about the opportunity to join a rapidly growing jewelry brand and possess the skills we are looking for, we’d love to hear from you! To apply, please thoroughly complete the following Typeform:

https://lizebqmzyif.typeform.com/to/W6UcOGki