Admin Assistant

Our Vision and Mission:

At Level Up Outsourcing, we have a massive vision and mission which you will be helping bring to life! You can learn more about it here: https://www.youtube.com/watch?v=yPACg7q8YHU

While you will be working with our clients, not us, on a day to day basis, you will still play an important part in helping us make a global impact!

Role Overview:

We are seeking a dedicated and proactive Administrative Assistant to join our small team. In this role, you will be responsible for various administrative, accounting, and customer service tasks to help streamline our operations. You’ll play an essential role in maintaining customer satisfaction, processing orders, and supporting our day-to-day office functions.

Responsibilities:

- Manage customer inquiries through email and phone, providing excellent service and information.
- Process orders, manage order entries, and ensure timely fulfilment for both commercial and retail clients.
- Reconcile accounts in Xero, send customer statements, and process invoices as required.
- Send weekly emails to customers with overdue accounts
- Support inventory management, updating Unleashed as needed.
- Update product listings on our WooCommerce website and ensure accuracy.
- Generate end-of-day commercial invoices and include tracking details in Unleashed for shipments.
- Coordinate with our team via Microsoft Teams and RingCentral.
-Assist with documentation and process mapping, creating recorded training materials as needed.

Requirements:

- Highly organised and attentive to detail.
-Strong communication skills with proficiency in English, both written and spoken.
- Ability to handle time-sensitive tasks and work effectively under pressure.
- Experience in administrative support and customer service.
- Familiarity with Microsoft Office Suite (Outlook, Teams, Planner) and basic accounting practices.
- Previous experience with WordPress, Xero, and/or Unleashed is highly beneficial.

Software to Be Used:

- Microsoft Teams & Planner
- Xero
- Unleashed
- WooCommerce
- RingCentral
- Outlook

Timezone: AEDT

Working Hours: 4 hours per day / 20 hours per week

Rate: $460AUD per month