Account Manager (IT & Salesforce Experience)

We are looking for a highly organized and tech-savvy Account Manager with a strong IT background and experience working with Salesforce. The ideal candidate will have excellent HTML skills, strong client relationship management abilities, and a proactive approach to onboarding and offboarding clients. This role requires exceptional prioritization skills to manage multiple client accounts efficiently.

Key Responsibilities:
Client Relationship Management:

Serve as the primary point of contact for client accounts, ensuring a seamless customer experience.
Handle onboarding and offboarding processes for clients, guiding them through system access, setup, and transitions.
Provide support and assistance to clients, addressing their inquiries and ensuring satisfaction.

Salesforce Administration & IT Support:

Utilize Salesforce to manage client interactions, maintain accurate records, and track account activities.
Assist in troubleshooting technical issues related to Salesforce and other IT systems.

Technical & HTML Support:

Use strong HTML skills to make minor edits, updates, or troubleshoot issues related to client-facing systems.
Collaborate with internal teams to implement technical solutions for client needs.

Prioritization & Task Management:

Manage and prioritize tasks efficiently to ensure client requests are handled promptly.
Work independently while keeping clear communication with the team regarding workload and progress.

Qualifications & Skills:
Experience & Technical Skills:

Proven experience in account management or customer service (CSR work), preferably in an IT-related field.
Hands-on experience with Salesforce (CRM management, client data tracking, etc.).
Strong HTML skills – ability to make adjustments and troubleshoot as needed.

Soft Skills & Abilities:

Excellent client interaction and relationship management skills.
Strong problem-solving and multitasking abilities with a structured approach to handling client requests.
Highly organized with a keen eye for detail.
Self-motivated, proactive, and able to work independently.