Account Manager

At our company, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.
The role
It is an account manager’s responsibility to address customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. As the main point of contact for many clients, they are in the business of customer service and may be involved in upselling and cross-selling products and services.
Responsibilities
• Handle inquiries and requests from customers and address their needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Build and strengthen client relationships to achieve long-term partnerships
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Competencies:
• Strong organizational skills
• Sales driven
• Competitive
• Problem-solving approach
• Good interpersonal skills
• Multi-tasker
• Effective communicator, on phone, in writing and in person