Account Manager

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Job Type: Full-Time
Work Hours: Monday to Friday, Pacific Time Zone
Salary: $1,100 per month

Work Experience:
3-5 years of proven experience in account management, customer service, or a similar client-facing role.

Job Overview:
We are looking for a dynamic and client-focused Account Manager to act as the bridge between our clients, vendors, and internal teams. The ideal candidate will oversee the coordination of services, ensure client satisfaction, and manage administrative processes to support smooth operations and maintain exceptional standards.

Key Responsibilities:
Build and maintain strong relationships with clients through regular communication via email and phone. Serve as the main point of contact to address inquiries, resolve issues, and ensure a high level of client satisfaction.
Liaise with vendors to coordinate schedules, services, and deliverables, ensuring all agreements are fulfilled effectively.
Provide administrative assistance to internal teams, including maintaining accurate records and managing documentation.
Assist in preparing, reviewing, and delivering periodic reports to clients, ensuring completeness and accuracy.
Perform data entry tasks to keep client and vendor information organized and up to date.
Draft, review, and send proposals tailored to client needs while ensuring professionalism and attention to detail.
Enter and track invoices or billing information in QuickBooks or equivalent systems, ensuring financial records are maintained accurately.
Communicate with staff regarding daily schedules, priorities, and assignments to ensure seamless operations.

Qualifications:
3-5 years of proven experience in account management, customer service, or a similar client-facing role.
Experience in the logistics, project management, or professional services industries.
Familiarity with international business operations or client management.
Exceptional verbal and written communication skills, with a professional demeanor.
Strong organizational and time management skills, capable of managing multiple priorities simultaneously.
Proficiency in Microsoft Office Suite and QuickBooks
Detail-oriented with a proactive approach to problem-solving and process improvement.
Ability to work collaboratively across teams and adapt to fast-paced environments.