Account Management Assistant

WHO WE ARE

Haven Vacation Rentals is a fast-growing property management company dedicated to serving property owners of East Tennessee. Before diving into the role itself, here’s what we think you should know about us:

1. We Value Our Team: Whether you've been with us for a day or a year, we show every team member the same level of respect and support.

2. We Prioritize Well-being: We believe in working efficiently to avoid burnout, constantly refining our processes so that our work environment is enjoyable and supportive, even as we grow quickly.

3. We’re More Than Just Colleagues: At Haven, we view our team as friends and family. We’re here to support each other both professionally and personally, and we’re invested in your well-being inside and outside of work.

4. We Believe in Blessing Others: A core value at Haven is to positively impact those we work with, from our team members to our clients and vendor partners.

JOB SUMMARY

Haven Vacation Rentals is seeking an Account Management Assistant to join our team. You'll play a vital role in supporting the Account Management team to ensure seamless operations and exceptional service for property owners. This role focuses on maintaining accurate owner accounts, preparing detailed financial and performance reports, and assisting with day-to-day administrative tasks. The ideal candidate is detail-oriented, proactive, and familiar with property management processes. They will work closely with other departments to address owner concerns, ensure property standards are met, and optimize property performance. This position requires strong organizational skills, excellent communication, and the ability to manage multiple priorities effectively.

Key Responsibilities
• Prepare performance reports by gathering data, updating owner files, and assisting account managers with actionable insights.
• Create and manage monthly owner statements, including tracking revenue breakdowns, expenses, and ensuring accuracy.
• Coordinate with maintenance and housekeeping teams to uphold property standards, address issues, and communicate updates to owners.
• Oversee owner account setups in management software (e.g., Hostaway, Pricelabs), ensuring all property details are up to date.
• Monitor occupancy rates and provide recommendations for optimizing booking strategies to improve property performance.
• Respond professionally and promptly to owner concerns related to guest stays, property damage, or payments.
• Assist in preparing and sending detailed property performance reports to owners on a regular basis.
• Track and manage contracts, agreements, and compliance documents to ensure all records are accurate and complete.
• Collaborate with the marketing team to verify property listings are accurate, optimized for visibility, and reflect current conditions.
• Support the Account Management team with ad-hoc tasks, ensuring the highest level of service and satisfaction for property owners.

What We’re Looking For
• Strong organizational and communication skills
• Ability to work independently, multitask, and adapt to a dynamic workload
• Proficiency with Google Suite (or Microsoft Office)
• A reliable internet connection and computer setup
• High fluency in both written and spoken English (mandatory)

No prior experience in property management or Airbnb is required. However, fluency in English is essential for clear and effective communication.

HOURS AND COMPENSATION

You will be working EST hours, 8 am to 5 pm, Monday-Friday. The starting salary for this role is $700/month, with the potential for increases based on performance.

HOW TO APPLY

If you feel this position aligns with your skills and values, please fill out the application linked below. Only applications submitted through the provided link will be considered.

https://forms.clickup.com/30988835/f/xhph3-200557/RPRK6Q4L95DAMXHN2O