ASAP HIRING! CS Data Analyst (Full-time, remote with flexible working hours)

We are looking for a full-time Customer Service Data Analyst to join our team!

Day in the Life of a Customer Service Data Analyst at GT Ecom

-Analyze customer service data to identify trends and improvement areas.
-Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
-Provide insights to improve service efficiency and quality.
-Identify gaps in support processes and suggest data-driven solutions.
-Support automation and AI-driven tools for customer interactions.
-Present findings and recommendations to stakeholders.

If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel, we encourage you to apply to our careers page through this link: Upgrade to see actual info/jobs/Upgrade to see actual infocustomer-service-data-analyst

Looking forward to seeing your applications!