Subject Matter Expert

We are looking for an Insurance-Based Subject Matter Expert who will be responsible for monitoring and supervising a team that supports a US-based insurance agency. Training will be provided.
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Candidate must possess the following:

• Experience in Personal Lines Service and/or Quotes is an advantage, but NOT a requirement.
• Longevity in previous positions
• Excellent English written and oral communication skills
• Strong knowledge of Microsoft Office including but not limited to Word, Outlook, and Excel.
• Familiarity and/or working knowledge of insurance agency management tools ia an advantage, but not a requirement
• Willingness to work onsite in Quezon City
• Willingness to work permanent night shifts
• Availability to start ASAP

Duties and Responsibilities include but are not limited to (training will be provided):

• Serves as POC (Point of Contact) for all new hires
• Tracking reliability and accountability for all new hires
• Provides service and quoting assistance to teammates when needed
• Responsibility for all quality assurance of specific insurance tasks
• Checking productivity of each new hire during the Nesting period
• Responsible for coaching and feedback sessions
• Proctoring new hire assessments
• Additional responsibilities may be added as the needs of the business change and expand