CSR with Windows Repair and Replacement sales experience $1000+

You are responsible for communicating with clients to resolve inquiries in a timely manner. You will work with clients to answer questions, identify bugs, and resolve issues. You will relay feedback to our product and development teams and be the voice of our customers to mitigate client requests and issues professionally.

Key Responsibilities
• Responsible for providing high-level support via Phone, Chat, & Email
• Identifying and resolving client issues/concerns
• Establish customer relationships
• Improve client retention
• Diagnose bugs
• Communicate customer issues/requests to the development team
• Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc

Experience & Qualities

Experience
• 2+ years customer support experience
• 2+ years SaaS environment experience
• Knowledge in the legal industry advantageous
• Knowledge with SalesForce, Intercom, JIRA, G Suite

Qualities
• Must be patient, empathetic, and have great communication skills
• Data-driven individual
• Strong interpersonal skills to work collaboratively with different departments
• Comfortable with technology and learning new software
• Ability to handle escalated customer issues
• Self-motivated, diligent, and can inspire others
• Excellent verbal and written communication skills
• Organized, detail-oriented, and able to manage multiple tasks
• Must be personable and enjoy working in a client-facing role
• Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical

Other
• Location: Remote
• Compensation: Competitive
• Culture: Fast-moving, high-energy and passionate team in a casual, laid-back environment