Fast-Paced General Admin Virtual Assistant – Maid In America Cleaning Services

Are you someone who loves to get things done quickly and accurately—without sacrificing quality? Do you thrive in a dynamic environment where every minute counts and surprises happen daily? If so, Maid In America Cleaning Service, based in Clarksville, TN, wants to hear from you!

We’re seeking a driven, resourceful Virtual Administrative Assistant to become the backbone of our company operations. Working closely with the Operations Manager, you’ll own crucial administrative responsibilities—from scheduling and payroll to maintaining customer feedback trackers. The tasks can be fast-paced and at times unpredictable, but your speed, attention to detail, and adaptability will make a massive impact on our success and client satisfaction.

What You’ll Do
1. Schedule & Manage Client Bookings: Coordinate recurring and one-off cleaning services, ensuring time and location details are 100% accurate.
2. Close Out Completed Jobs & Manage Service Agreements: Keep our records tidy and up-to-date so everything runs smoothly.
3. Track & Input Payroll Hours, Sales, & Marketing Metrics: Ensure no hours are missed and no data is delayed—speed and accuracy matter here.
4. Maintain Key Trackers: Oversee client retention, feedback, and complaint logs, acting quickly to resolve issues.
5. Enter Data for Cost of Services & Price Increase Reports: Help us keep our pricing in line with budget targets.
6. Handle Customer Feedback & Resolve Complaints: Jump in and solve issues on your own, escalating only when necessary.
Write & Update Standard Operating Procedures (SOPs): Keep them clear, concise, and lightweight—we value efficiency without over-engineering.
6. Offer Feedback & Process Improvements: We want your fresh ideas on how to run operations even better.

Who We’re Looking For
1. Fast & Detail-Oriented: You work quickly but won’t let details slip through the cracks.
2. Independent Problem-Solver: When something goes wrong, you don’t wait—you find a solution or escalate only if truly necessary.
3. Thrive on Feedback: You see feedback as a gift—an opportunity to learn, adjust, and become even more effective.
4. Adaptable & Resourceful: You can handle unexpected scheduling changes, prioritize tasks in real-time, and keep a level head.
5. Tech-Savvy: Comfortable with spreadsheets, cloud-based tools, and learning new systems quickly.
6. High Throughput: You can juggle multiple projects without losing focus or speed.
7. Strong Communicator: Whether via email, chat, or phone, you communicate clearly, concisely, and respectfully.

Our Core Values
1. Walk by Faith
2. Maximize Opportunity
3. Give Freely
4. Train Daily
5. Do What You Say

If you share these values, we want you on our team to help drive our company forward.

Important Note: Screening Step

SERIOUS APPLICANTS ONLY:
1. Complete our personality test to see if there’s a mutual fit: Upgrade to see actual info
Give honest answers; there are no right or wrong results.
2. Email your application with the subject line containing our mission as listed on our Facebook page.
(Hint: We’re looking for applicants who pay close attention to details!)

Skills & Requirements
- Fluent English: Both written and spoken.
- Proficiency in Data Entry & Spreadsheets (Google Sheets, Excel).
- Experience with Virtual Assistance or relevant admin roles.
- Ability to Work Monday-Friday, 9AM-6PM CST (or as designated).
- Reliable Internet & Backup Options: This role requires consistent, responsive communication.

Why Join Maid In America Cleaning Services?
- Impactful Role: Your quick execution and initiative will directly affect customer satisfaction and operational efficiency.
- Growth-Oriented Culture: We embrace new ideas, reward proactive thinking, and train daily for continual improvement.
- Supportive Team: Collaborate with a group that values each other’s contributions and thrives on a feedback-rich environment.

If you’re passionate about productivity, eager to work in a fast-paced setting, and confident in your ability to deliver high-quality results quickly, apply now and become an integral part of the Maid In America family!

Apply Today: Submit your application per the instructions above. We look forward to learning more about you!