Lead Officer – Remote

How to Apply:
To be considered for this role, please submit:

A link to your updated resume.
A short video introduction (1–2 minutes) recorded specifically in response to this job ad. Generic videos will not be accepted.

About Fashionline
The Fashionline Group is an association of leading Australian manufacturers specialising in window blinds, awnings, and curtains. We support a national network of retailers and customers with high-quality, locally made window furnishings and dependable service.

About the Role
We’re looking for a vibrant and engaging Lead Officer to join our remote team. This role is all about first impressions—you're the first voice customers hear when they inquire about a measure and quote. You’ll be responsible for calling all new inquiries, understanding their needs, and booking appointments with our sales consultants. You’ll also manage calendars, follow travel direction preferences, and ensure every customer feels confident and well looked after.

Key Responsibilities

Call all incoming inquiries (phone and online) to qualify leads and book in-home consultations.
Understand the customer’s needs—what rooms need furnishing, what problems they’re trying to solve (e.g., too much light, lack of privacy), and what products might suit.
Match leads with the appropriate sales consultant based on location, product type, and availability.
Follow the travel direction strategy to balance sales consultants’ schedules efficiently.
Send appointment confirmations 24 hours in advance.
Take inbound calls from prospective customers and respond to online inquiries promptly.
Keep CRM and scheduling tools up to date with accurate lead and appointment details.
Maintain a warm, friendly tone in every interaction—even during quiet Upgrade to see actual infonts, you know how to keep the conversation flowing with light, relevant chit-chat.
What We’re Looking For

Clear, fluent English with a bubbly and confident phone presence.
A quiet, professional remote work environment with no background noise.
Strong attention to detail and time management skills.
Experience in customer service, appointment booking, or sales support roles.
Comfortable using Google Calendar, CRM systems, and call handling tools.
Ability to understand customer needs and communicate solutions clearly.
A genuine people-person who enjoys helping customers feel heard and supported.
If you're someone who thrives on meaningful conversations and loves helping customers take the first step toward transforming their homes, we’d love to hear from you. Please follow the application instructions at the top to apply.