AIRBNB VA

About Us:

We are a fast-growing, 7-figure UK-based short-let property business, specializing in Airbnb and serviced accommodations. With a portfolio of properties and an expanding presence in the market, we aim to deliver exceptional guest experiences while maximizing profitability.

We are looking for a proactive, skilled, and experienced Virtual Assistant to join our team. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership of key operational tasks. With huge potential for growth, we are seeking someone who has a proven track record in managing short-let properties and is motivated to contribute to our continued success.

Key Responsibilities:

1. Airbnb & OTA Management

• Optimize Airbnb listings for maximum visibility and bookings (titles, descriptions, pricing, photos, and amenities).
• Handle disputes and resolve guest review issues to maintain high ratings.
• Manage Booking.com and other OTA listings, ensuring accurate availability, pricing, and descriptions.
• Work with Uplisting (or another channel manager) to synchronize calendars and prevent double bookings.
• Be familiar with or willing to become an expert in Uplisting quickly. If another channel manager is used, you will be fully responsible for its management and efficiency.
• Monitor performance metrics and implement strategies to improve booking rates.

2. Direct Bookings & Revenue Optimization

• Develop and implement strategies to increase direct bookings.
• Use dynamic pricing tools to optimize rates and maintain 95% occupancy.
• Bonus opportunities for achieving monthly direct booking targets and occupancy goals.

3. Guest & Client Relations

• Provide exceptional guest communication via email, messaging apps, and platform-specific channels.
• Support our clients with day-to-day property management tasks and ensure their satisfaction.
• Address inquiries, pre-check-in questions, and complaints promptly and professionally.
• Handle guest refunds, cancellations, and escalations with tact and efficiency.

**4. Social Media Management